CaphWD - I respect the issues that you are having and am pushing our software teams to find root cause (which to this date has been difficult to A) get units in house that replicate the issue then B) diagnose how they got in that state.
This is not a sky is falling scenario though. I monitor the number of downloads of the software (in the high tens of thousands) vs. the incoming calls to our support center, and it is still a very small percentage. However; that does not excuse us from anyone bricking their units. We have numerous fail-safe options in place that are supposed to prevent this, but it looks like there are certain situations that are boundary and causing these failures. As soon as we have the issue resolved, we will post an upgrade. Understood that you are frustrated - as am I. However; we are committed to getting this resolved.
Tony
