Unable to access my book live shares java problem

“Open port 445, 137-139 on your router and on a remote computer map the network drive as //YOUR IP/YOUR SHARE NAME or open port 21 and do FTP.”

Those are options as well, however, I strongly do NOT recommend them.Unless you do not care about your data and/or security

Why? Those are NON secure protocols. Very easy to hack.

There is a solution already, but you have to use the new software/version, “WD My Cloud Desktop utility”

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Thanks for the help, however, I found out you also have to have the following in the Java Security Settings.  I discovered this when very carefully reading the java error message.  Notice the “jar?v-18” at the end.  Now it works. 

http://mybooklive-deviceXXXXXXX.wd2go.com/Admin/webapp/htdocs/MapDrive.jar?v-18

All this malarchy with WD just isn’t good enough.  I have had a huge rant last night regarding invalid user emails/passwords being declared invalid and not being able to test my new user account on my brand new MyCloud. Have 3 laptops (2 windows 7 and 1 windows 8.1) and all the same results. Back in June last year WD announced this was fixed!!  Ha ha - I have told them it is not!

I have today decided to set up a test user on MBL having had no success on MyCloud (I have a MyCloud device in tandem).  Got as far as  entering the second lot of password requirements (Black MBL in the picture!!) and up pops the Java nonsence.  All my Java settings in Norton are in the allowed mode and Jave setting is medium security.  I cannot see how any normal individual can start messing with adding exceptions to this and that so I decided to try this experimental guest user in my android tablet (apparently using this type of access does not require Java…) guess what - up pops the "I need Java stuff!!! 

THEN when I logged in fresh from Firefox as someone might if they were on my laptop (as if I was another person) and entered my pretend experimental  guest stuff I did get into MBL but had access to all my private files and everything else on the MBL device that would normally be unavailable to a guest who is supposed to only have access to the public bits!!!

it seems there is no difference in allocating certain shares to different users.  I have double checked time and time again that I have this right and all my private data can be accessed whoever I may be! The only thing I have not tried is on someone elses laptop but I am disinclined to scurry around trying to borrow another device!

I can access My Book Live and My Cloud readily from my 3 laptops , my smartphone and my tablet - apart from the frustration of having to reset/re-enter frig about with my access data as very often passwords are declared invalid regardless of where I want to go on the WD sites.  However I am loathe to allow any other user to have access to either of my WD devices as they are not secure and were I not completely paranoid about privacy and not taken steps to rigorously test user connections I would have been none the wiser.

I doubt anyone from WD will bother to respond to this or even cares - the support is appalling - but I would urge everyone to take note.  It could be something I am doing wrong but I have deleted users/created new ones and done every which way to ensure any user contact is separate from my private stuff. This Java thing is now the last straw.

I might just as well have saved myself money and time and continued to travel with my 2 trusty 1TB Voyager Air hard drives with everything including my music and movies on them

This is a workaround working for me:

Go to java control panel, security tab, set security level to medium.

In exception sites list, click edit and add:

https://mybookliveduo.deviceXXXXXX.wd2go.com

http://mybooklive.deviceXXXXXX.wd2go.com/Admin/webapp/htdocs/

http://mybooklive.deviceXXXXXX.wd2go.com:80/Admin/webapp/htdocs/MapDrive.jar?v=18

You must change XXXXXX with your WD device number.

Thus there are no security warranty.

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My error read something along the lines of “'Applications are blocked by your security settings.” I had this issue in my default browser - Chrome - and Mozilla. I didn’t try using IE. 

I found that Java 7 Update 51 has enhanced it’s security. Go to : http://www.java.com/en/download/help/java_blocked.xml for more details. They present a workaround:

  • Go to the Java control panel (On Windows click Start and then type Configure Java

  • Click the Security tab

  • Click on the Edit Site List button

  • Click Add in the Exception Site List window

  • Click in the empty field under the Location field to enter the URL

  • Click OK to save the URL that you entered

  • Click Continue on the Security Warning dialog

Refresh your browser and you’ll get some “are you sure” warnings from Java, but you’ll be able to access the device. Hope this helps. Good luck everyone. 

nope, its your software. I was playing with pale moon and java 8 update 20. it worked on pale moon and did not work on Internet explorer.

For Internet explorer 11, it kept redirecting me to the oracle. so I started to tinker with the reload of the page. I reloaded the page and then cancelled the reload. Guess what the Java security popup appeared telling me that the application is unsigned after 30 seconds of waiting. Your web page redirects too fast for the java app to work.

From a cold start it takes Java and IE about 20 seconds to have the security popup to appear. Need to tell your engineers/programmers to allow at least 20 seconds before redirect to the java website. 1 second is too fast of a redirect since it takes java about 20-30 seconds to boot. 

Use the newer My Cloud App.

So…remote access simply cannot be used anymore? I have tried a variety of computers and OS systems, browsers and Java software and nothing works. Just seems crazy that there is no answer to such an important issue!! VERY frustrating!!

 

https://mybookliveduo.deviceXXXXXX.wd2go.com

http://mybooklive.deviceXXXXXX.wd2go.com/Admin/webapp/htdocs/

http://mybooklive.deviceXXXXXX.wd2go.com:80/Admin/webapp/htdocs/MapDrive.jar?v=18

 

You must change XXXXXX with your WD device number.

Just a silly one:

Where on earth can I find ;my WD device number"?

Win Pro 7 64bit My Book Live Firefox.

Thanks in advance.

GThib wrote:

Just a silly one:

Where on earth can I find ;my WD device number"?

It’s in the URL you see when trying to connect.

Tthis is an URL address I have got after typing nowhere2go (wd2go.com):

https://www.wd2go.com/#

Nothing more, no numbers…

Thanks for your response.

The desktop download works for connecting. Should I give up on the hope of ever having it show up as a “drive” on my computer…? 

Where do you get the device id from?

Resolved the problem, installed the latest FIRMWARE and after that everything worked fine.

Does not work AT ALL with Firefox.

On wd2go site, after having inserted the login data NOTHING happens.

Same with IE (Windows 7 Pro 64 bits) - the only difference here is two icons that appear - My Cloud and My Book Live.

Have you been able to solve this?  I did all of this too with no result!

Did you manage to solve this?  I did all of this with the same result…nothing worked!

This didn’t work either even after clicking ok on all the warnings!

I have given up.

Over the last 2 years there hase been many issues accessing WD Cloud all seem to originate from an outated certificate.  I as well as dozens if not hundreds of people have contacted WD with no response.  I have formulated several work arounds, switching browser, using old releases of java etc.  all have recently failed as browser, windows and java update.  The latest work around uses the latest Ie-11 on windows 7 and updating to java 8 u45.  This will take several attempts each will get you closer to success.  Access WD2go when viewing shares a notice that java has blocked the application will appear.  Click details and the website domain will appear something like http://mybooklive.device.wd2go.com:80 take a picture of this and add it to the exception list in java security then retry to access shares.  It will be blocked again and again click on details and it will show a longer domain that will need to be added to the exception list EXACTLY as it appears.  You will need to do this a number of times until each branch of the domain pathway is included in the exception list. It will take 3-5 attempts but reliably works.  This will not work with chrome as the latest chrom will not work with latest java.  Be sure to disable automatic java updates in control panel.