Stuck WD 1tb Mybook

WD Legacy Products My Book Live
1

Hi All,

I need your help.

Yesterday I have bought a Sonos to attached to my NAS but seems from yesterday seems that the NAS is stuck not allowed me to get in to the Shared folders or even appear on the network.

I have tried to reset it but no luck at all.

Can you please help me?

Thanks

2

can you see the MBL on your router’s DHCP client table?  What is the IP?  Try rebooting your router.

3

the problem that I am experiancing at moment are:

  • the reboot button does not work in fact I ended to unplug the NAS from the socket…
  • I can have access to admin page on the web… and
  • and today while I was listening some music using the Sonos, the NAS stuck again and the Sonos was unable play any music… :(…

Can you help me?

4

Ok, it seems you have a IP address assigned by the router since you say you have access to the Dashboard. 

When you say that you had trouble rebooting and that you unpluged the power supply, did you first unplug the ethernet cable?  You cannot unplug the power if the drive is active.  You must wait until the light is blue before unplugging power

When you say you cannot access the shared folders, with what exactly are you trying to access the folders from?  Windows?

When you say the MBL is stuck, what color is the light on the front? 

I don’t know anything about Sonos.  How does it access the MBL?  Is it accessing the DLNA/Twonky server? 

5

Hi, thanks to come back to me.

Sorry my fault, I have not access to the Dashboard. 

yes, I did but the NAS did not change any colour … it is on green. even when I try to ping it for over 2 mins, pressing teh reboot button… did not work… 

I am trying to access my shared folder on the NAS.

When you say the MBL is stuck, what color is the light on the front? the colour is green… it should work… but it does not… :frowning:

I do have accee to Twonky server but the license will soon run out… 

6

Parli Italiano?  perhaps that would be better.  I think there might be some language miscommunication going on here.

If your MBL is green, then it is active and doing something. Let it finish. It may take a day or so. Leave it alone. Unplug the ethernet cable from the NAS. Do not try to access it. Disconnect your Sonos from the MBL.  Wait until the light is blue.   Then do a reset with the button on the rear by holding it down for 5 seconds.

7

Yes, I do. 

to recap:

the MBL stuck  with no access ( sharenetwork or dashboard) . I followed your suggestion, I let it finish , it took a couple days, unplugged the ehernet cable and Sonos. waited for the blue light and unplug the plug.

I have left it off for few hours and re start all, plug all the cables included to the Sonos. all seems work fine included the dasboard access and the netword folders. but after few songs… the MBL crushed again, so I have restart all again… but this time… I have plugged al the cables but front light turn from blue to white without turning green.

MBL is directly connect to the router.

I am willing to format MBL if possible and start from scrach again.

8

Have you used the MBL much before you attached the Sonos?  Have you streamed music from the MBL to a computer or something else before you got the Sonos?  The tests you are running, please do not have the Sonos plugged in.  You need to determine what exactly is the root problem here. By introducing the Sonos, you are adding an extra variable to the situation unecessarily.  Before you attempt to do surgery on the MBL, you need to make sure that the problem is not your Sonos. 

You say that the light on your MBL is white now. Can you hear the drives spinning?  or is it quiet?  You didn’t say in your prior message if you pushed the reset button or not last time.

Please do the process again. Unplug the ethernet cable from the MBL. Wait until it turns blue. If after 3 days it is not blue, then unplug the power supply and reboot it manually (plug back in power supply).  Wait until the light turns blue.  Do the reset button. Wait till blue again. Then plug in the ethernet cable. NO SONOS - get that off your network.  Then try to access the MBL web-interface with your PC. Look at the condition of the drive. It should tell you if there is any problems. Do a factory reinstall.  This will remove all your data.    When it is all finished, put 10 songs on your MBL. Play those songs by streaming them to your computer.  Make sure the songs are an accurate sample of the file types you have on the MBL now.  See what happens.  If all is good, then try with the Sonos.

The trick with all this troubleshooting is to be methodical. To try to eliminate every possible variable before you introduce a new variable.

If you can’t get the MBL to go to a blue light at all, then you have two choices. 1) return it to WD for service. 2) surgery. 

Surgery means that you take the drive out of the box, attach it to a PC running LInux with a SATA cable, and run a script to rebuild the O/S on the MBL.  There are guides on how to do this on this forum.  see this thread for some links at teh bottom

http://community.wd.com/t5/My-Book-Live/Mybooklive-2T-the-light-does-not-work/td-p/622273

You might have a faulty drive with bad sectors. So that might be something to check out also.

9

Hi,

sorry to come back to you only now, but I have tried all your suggestions a part the the final one to unbrick the MBL and still does not work. :frowning:

Today, I went to the shop where I have bought it , they offered me a refund.

My question would be if WD support team would be able to recover that data or not.

10

The data can be recovered, but WD Support is probably not going to did it for you. You will have to do it yourself or take it to a specialist.