Smartware can't "see" MBL 2T

As I newbie , I am finding many strings on this issue but still no results. Also have a newly installed MBL2T with same symptoms and it is sad that many hours have too be spent on this site as support is not much help.

Thanks for all the suggestions to date everyone

Reboot /reinstall??? really…I am thinking back to the store is a better solution:confounded: