Recently I’ve started having problems with my safepoints on my “MyBookLive”. I’ve got two MyBookLive devices; one of which that I use as an ordinary NAS for simple file storage (no media serving etc); the second is used to hold the “safepoint” for the first - it is simply used to backup the first NAS.
The creation and updating of the safepoints were working well until recently. Now it fails every night.
When it first started (About April 20) I gave it a few nights in the hopes that it would correct itself. When it didn’t I took to looking into it. First I updated the firmware to the latest version and then rebooted the NAS. Then I ran both the “short” and “long” test on both devices, which they passed.
I’ve attempted many times to get the safepoints up to date, by manually refreshing the sharepoint through the MyBookLive GUI. But the GUI reported:
“36323 - Your safepoint could not be updated successfully due to a failed request. Please try updating your safepoint again.”
(It will also generate the automated email warning/error message)
And in a final desperate attempt to get the safepoints working, I deleted the safepoint through the Web GUI on the primary MyBookLive. It was successfully removed/deleted. Then I attempted to recreate a safepoint from scratch; but it runs into the exact same problems.
Here’s the details on the MyBookLive machines that I have:
Primary Drive
MyBookLive 02.42.02-012 : Core F/W
Sun 21 Apr 2013 08:31:16 AM EDT
Usage 1.6 Tb of 3.0 Tb (just over half full)
Backup Drive:
MyBookLive 02.42.02-012 : Core F/W
Mon 22 Apr 2013 07:55:12 AM EDT
Usage 1.6 Tb of 3.0 Tb (just over half full)
This contains only the safepoint for the primary NAS. There is nothing else on this NAS.
On the scheduled or manual update of the backup I will get the following emailed to me:
"
Following events are generated on your MyBookLive .
Event title:There was an error updating your safepoint.
Event description:2 - There was an error updating your safepoint SafePointBackup on the Public share on MYBACKUPLIVE.
Severity:warn
Event code:1102
Event time:04-24-2013 09:09:34 AM
Firmware version: 02.42.02-012
"
If I run an update manually through the Web GUI, in addition to the email I will get the following message box that will show up (after a little while)
“36323 - Your safepoint could not be updated successfully due to a failed request. Please try updating your safepoint again.”
If I look in the NAS.LOG from the “Create and Save System Report” I see something that might be a clue, but I don’t know how to diagnose it further:
Apr 29 01:26:52 MyBookLive logger: ERROR: CopyHandler(262): Failed to obtain the total size & no of files
Apr 29 01:26:52 MyBookLive logger: ERROR: CopyHandler(287): Failed Copy Dryrun from ‘/DataVolume/shares’ to ‘/media/WDSAFE/cf0cae887b0194b26cd3adbf4f752294//_WDPROT/WDSAFE/SafePointBackup/shares’
Apr 29 01:26:52 MyBookLive logger: ERROR: SafeptRunHandler(992): cf0cae887b0194b26cd3adbf4f752294: Failed to complete Safe-Point Pre-Run
Apr 29 01:26:53 MyBookLive logger: ERROR: SafeptRunHandler(345): cf0cae887b0194b26cd3adbf4f752294: Safe-Point Run Failed
Apr 29 01:26:58 MyBookLive logger: ERROR: safeptExec(1027): OUTPUT Status: FAILED; Failed to obtain the total size & no of files
Status: FAILED; Failed to obtain the total size & no of files
I’ve seen a few other problems that are similar listed in the message board, but I haven’t seen any solutions. Anyone got any ideas? Or even any where else that I can look to find any additional diagnostic steps?