We had the exact same issues with our MyBookLive 2TB units. Our problems occurred after we installed the new WD Media Patch over our Twonky server. Then after dissatisfaction, went back to the default Twonky patch as the WD media server patch could not recognize all of our files.
Some users think that there is an unrecognized or abnormal file name that perhaps samba is not recognizing and generates errors in the log. Just so you know, we did not change any of the data on our primary drive. After following these steps, you should be able to backup your primary drive just as successfully as we have. We are certain that there is a corruption of some sort, perhaps within the media patch - hopefully WD will develop a quicker solution soon.
Before you start, make sure that both drives have the exact same firmware and is the newest firmware. We also made sure that both drives contained the same media server and version (twonky or WD - whichever you choose) before we started this process.
…and as always, you are performing these steps at your own risk - be careful not to delete any data on your PRIMARY DRIVE!
Step 1: Log into your primary MyBookLive drive, select safepoints, and delete the safe point that is currrently giving you errors. Log out. As a precaution, you could also power down the primary drive, just so you don’t get confused and delete data that you shouldn’t - just sayin.
Step 2: Log into your backup drive, choose settings > general. Make note of your device name and description. The idea is to completely reset the backup device, so write down all your settings that you want to keep.
Step 3: Now choose settings > utilities > factory restore > Full Factory Restore. Remember this is your backup drive, NOT the primary!
It could take up to several hours to perform a secure and full factory delete. You should plan to leave the browser window open while this task is performing.
After the backup drive has been restored, log back into that device. Note: On our network, we have our MAC address for this device reserved with a specific IP in our router, so when this device communicates with the network, we automatically know which IP address is leased to this drive. It’s up to you to know your device’s IP address to log back in. Resetting back to factory, might also use default IP parameters, depending on our own DHCP settings.
Step 4: When you reach the Web User Interface page of the backup drive, the device will allow open access (no password required). Now would be a good time to set the password if you so choose.
Step 5: Choose settings > general, and replace your device name and description with your choice. Although not absolutely necessary, we also make sure that both Time and Dates are set the same on both the Primary and Backup drives.
Step 6: Settings > network > workgroup, make sure both devices match the same workgroup. Now choose settings > remote access > configure, we like to have this setting unchecked (disabled). This is a backup device, login should be restricted to your local LAN or intranet.
Step 7: Settings > media > Twonky, uncheck (disable) the media server. Again, this is your backup drive and this feature should not be used.
Step 8: Shares > create new share, now create a new share that is going to contain all your data from the primary drive.
The name BACKUP is reserved by your device, so choose something else for example; DataBackup. You don’t need a description, unless you want to and this share name is NOT sharing media, so choose NONE from the drop down menu.
Then choose PRIVATE user access - Admin will appear (check this) and make sure the first bullet is marked, indicating “Grants the user full access to this share”. NOW SAVE.
As soon as the drive shows your new share, then you have finished reconfiguring your backup drive, and are done - log out.
Step 8: Log back into your primary drive, choose safepoints > create > discover. A search will now begin looking for backup devices on your network. Choose the name of your backup device that you created earlier. Now choose the share name, example DataBackup. Click the Create Now button. You will be asked for the login information of that share; it will be the same password used to log into your backup device (if you set one earlier), usename is Admin.
Step 9: Now choose a name for your safepoint, example AllData. It will also ask if you want to perform automatic updates, and at what intervals - we choose everyday at 4 am (our primary files change many times per day) This setting is totally up to you. Now proceed and choose to start the new backup immediately. While the pop up window is open, you have the choice of Cancel or Run in Background - we chose Run in Background.
That is basically it, unless you cancel your backup, it will succeed. Be aware, that depending on the amount of data on your primary drive and your LAN connection speed, it could take hours or even days for this backup to complete.
One last note: If you have Alerts & Notifications set under Settings on your primary drive, you should disable them until the backup has completely finished - otherwise you will receive alerts indicating that the safepoint was not successful, until it actually does complete. You can also choose to ignore them if you prefer to keep the alerts enabled.
During the backup process, you can log into your primary drive at anytime to check on the progress. Once you reach the Web User Interface page, a pop up window will take several seconds or minutes to appear, and will provide an update to the percentage left - be very patient (walk away and come back in a few minutes to see the updated percentage). If the backup has already completed, you will receive a notification (if your alerts and notifications are enabled) or you will see a notification in the upper right hand corner of your Web User Interface screen.
