Hello,
What device are you using to create the safepoint?
Please see the following link it might help.
http://wdc.custhelp.com/app/answers/detail/a_id/9869/session/L2F2LzQvc25vLzEvdGltZS8xMzk3MDc3Mjk4L3NpZC9zTkJkU25SbA%3D%3D