Registering MyBookLive error. Communication error: Please see Knowledge Base article 5657

Hi WD Community,

When I try to register my MyBookLive as per the guidelines in the user manul I get an error with the message

Communication error: Please see Knowledge Base article 5657.

Can anyone help or direct me to where Knowledge Base article 5657 is so that I can investigate the problem myself.

Regards

Paul Lee

Here - http://wdc.custhelp.com/app/answers/detail/a_id/5657/~/a-communication-error-occurs-when-saving-and-sending-email-from-the-dashboard

Thanks jazzymood. P