I am having the exact same problem except that I have only done one small back up to test the software. I have only had the HD for about 3 working days. Very simple set up. One PC and one laptop (with different names). Hope to add a second laptop later.
The error is on both machines.
Drives are mapped and I can see info in file explorer.
I have re booted the HD - a few times.
I have updated everything I can think of. Current version #s:
WD Smartware V: 1.4.3.4
Firmware V: 01.03.03 (Corrected)
WD Smartware Quick View V: 3.1.0.15
I am now trying other software to do test back ups. I am reading in other locations that a factory restore fixes the problem. That’ s not acceptable. If I had a HD failure and data on my BRAND NEW WD HD fails then I am sunk.
I may take advantage of the factory restore and sent her back.
I used the automated support. I’ll be interested in seeing how that goes - if I get a response.
Any help is appreciated. I am really disappointed with this HD issue so soon after purchase.
Will be back if I get any info otherwise.
Thanks.
DG
