New Release - My Book Live Firmware Version 02.32.05-046 (9/26/12)

trying using linux diskinternals to recover your data. After the data recovery you might have to factory restore the device to get it back in working order. But I’d suggest contacting WD’s tech support.

I am using FTP to access all my data on the drive because windows wont let me in as well. Download a program called FileZilla and turn on FTP on the MyBookLive, and you should be able to access all your files on the drive and transfer them whereever you want to. 

I have just bought and installed  new 2tb MyBookLive and I get errors come up when trying to enter any of the setup details!! Infact nothing appears to work in the crappy software!

I can access the software and the drive is visible, but I can’t create a user, edit the settings! Enable remote access!!!

EVERYTIME I GET AN ERROR SCREEN!

ERROR - 31550

ERROR 32111

AND SO ON!

CAN SOMEONE OFFER ANY ADVICE on how to approach this or which route to take so WD give advice.

So far I’m extremely diappointed at how their setup has operated. the software appears to be utterly useless!

The only saving grace is that I can copy files to the drive which is connected to my BT homehu 3.

Alex

Absolute rubbish so far.

None of the setup software works, so most of what is offered on the box, is **bleep**!

No remote access!

No setup of users!

Etc.

WD - Start listening to your customers!!!

And respond…

I empathize and sympathize with those who are having problems with MyBookLive.  I also faced issues initially with my device, which I bought in September 2012. I wrote to WD Support, and it took almost a month to respond. I thought of returning the product to the vendor and asking for a refund. Then, for some unknown reason, however, the problems went away by themselves. 

I have learned (from painful experience) not to upgrade or update any product immediately a new version is released. I am still using the old Firmware version 02.11.09-053 : Core F/W and visiting the forum regularly to see if WD has fixed the bugs before I proceed to install the update. Apparently, from the comments, WD has done nothing.

My advice to those who haven’t installed the update, don’t! Stick with the old version for the time being if it is working perfectly for you.

Yes, WD should start listening to its customers and keep them posted on what’s happening.

I had a similar experience as theophilus.

After ordering, but before receiving, my 3TB MBL I read these forums and wondered about returning it unopened.
I decided to try it, but not update the firmware - it came with 02.11.09-053.  Thank you guys for this advice.

Initially, it was a dog.  Slow, never stopped working the disk and never slept.  I had not put much data on it so after a day of this I did full factory restore and low and behold, after that it has behaved itself and performed as I wanted.  It also goes to sleep with a nice blue light.

If I steer clear of Windows 8 and file versioning then I don’t see any reason to upgrade the firmware in future.

Of course, it is early days for me so maybe I am being too optimistic…

Don.

my book live it’s in “downloading 100%” one hour… 

I do? restart???..

May I have the direct download link pls? I can’t access the Web UI to upgrade automatically. Thnx…

After upgrade to this firmware, Twonky media server KEEP RESCAN again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again and again …

Please help … :frowning:

Anyone from WD know if there will be an update for the DUO?  I have a lot of these problems, but it doesn’t look like this update is for the MBL DUO.

dgibb2000 wrote:

Anyone from WD know if there will be an update for the DUO?  I have a lot of these problems, but it doesn’t look like this update is for the MBL DUO.

You should be looking in the DUO forum, then.  There’s several threads about an upcoming release.

Just upgraded to the latest FW. Everything worked smoothly through the process, after reboot everything was in order EXCEPT the LED. I have no green LED flashing. Hmmm, first i’ve tried shot off, then restart. When rebooting the led turns first BLUE then RED and after that it’s gone. BUT everything is working perfectly, login, shares, etc etc.

Well… what the **bleep** could be wrong? Anyone experienced the above?

P.S. the funny thing about the LED issue… about a year ago there were a lot of discutions about MBL going to sleep (led going from green to blue), now my LED blacked out and is still an issue :smileyvery-happy:

Cheers and a Happy New Year!

_BLiTZ_ wrote:

Just upgraded to the latest FW. Everything worked smoothly through the process, after reboot everything was in order EXCEPT the LED. I have no green LED flashing. Hmmm, first i’ve tried shot off, then restart. When rebooting the led turns first BLUE then RED and after that it’s gone. BUT everything is working perfectly, login, shares, etc etc.

 

Well… what the **bleep** could be wrong? Anyone experienced the above?

 

P.S. the funny thing about the LED issue… about a year ago there were a lot of discutions about MBL going to sleep (led going from green to blue), now my LED blacked out and is still an issue :smileyvery-happy:

 

Cheers and a Happy New Year!

Don’t worry about it.  Lots of folks have LEDs that don’t work right.  It’s a multi-color LED, and some times one or more of the colors don’t work.

Yes but it worked just before the update. Anyway, the red color when booting worries me, now I’m waiting for the full diagnostic test to finish… it takes forever.

Updates: well, the diagnostics didn’t find anything wrong. 

And the led… ah… as I woke up this morning I found the MBL sleeping (blue led)… I’ve opened WD2go on my iPhone and it woke up… GREEN led showed up :). But after 4-5 mins the green light turns off even when it is activity on MBL but when it goes to sleep the blue light goes on.

So, I think I’ll let it be (the MBL) since everything seems to be in order.

Can anyone help.  I  must be missing something here.

I recently updated my MyBookLive to firmware version MyBookLive 02.32.05-046 : Core F/W.  It hasn’t worked properly since.

Problems:

1/ My Timemachine couldn’t find the drive so I had to restore to factory defaults and lost all my previous backups and data.

2/ My Timemachine back ups still don’t work reliably.  The back ups take place but I cannot restore properly and the backups have no history, ie only the most recent back up is available.

3/ Due to the above issues I thought I should save my critical data and iPhoto library manually to the MBL.  This doesnt work.  The progress bar does not progress further than about 500M of copied data from a library size of 74G.

4/ Accessing, reading and writing, files to the MBL is very slow.  It’s connected to my MacBookPro via a gig-E switch!

Nothing else has changed on my network and I even tried connecting the MBL directly to my Mac without the switch in situ.  Made no difference.  For now I have gone back to my old MAXTOR 1G USB drives until I can find a solution.

I really wish I had not done the firmware upgrade.

Any assistance from anyone would be greatly appreciated.

Thanks

Colin

Alexweller wrote:

I have just bought and installed  new 2tb MyBookLive and I get errors come up when trying to enter any of the setup details!! Infact nothing appears to work in the crappy software!

 

I can access the software and the drive is visible, but I can’t create a user, edit the settings! Enable remote access!!!

 

EVERYTIME I GET AN ERROR SCREEN!

 

ERROR - 31550

 

ERROR 32111

 

AND SO ON!

 

CAN SOMEONE OFFER ANY ADVICE on how to approach this or which route to take so WD give advice.

 

So far I’m extremely diappointed at how their setup has operated. the software appears to be utterly useless!

 

The only saving grace is that I can copy files to the drive which is connected to my BT homehu 3.

 

Alex

 

 

 

 

 

 

 

Try this: http://community.wdc.com/t5/My-Book-Live/GUIDE-Fix-Dashboard-Errors-3xxxx/td-p/513954

Worked ideally for me.

Regards,

Kris

I finally tried to download this firmware update and am getting an error of 31101 - Invalid Firmware Package. I am currently on version 02.11.09-053, so there shouldn’t be any issues updating. Anyone else getting this error?

Thanks for the help!!

fyi in case anyone else is experiencing problems with Safepoints disappearing in the UI with this firmware version:

http://community.wdc.com/t5/My-Book-Live/My-Book-Live-backup-disappeare-d-from-list/td-p/545170

Thread closed due to new release.