04-03-2012 02:11 PM
I thought maybe assigning a static IP could be a problem. I've tried assigning a static IP and a specific DNS IP, bit even when I assign my choice of DNS after a while the MBL changes it to what the router would givre it if DHCP was set.
Even I'm stumped with loss of Internet connectivity if the host file is corrected. It's because on my MBL everything is working fine. When I take the name of my MBL out of the hosts file the appropriate Apache2 error log file starts flagging up faults but the Dashboard UI does not slow down.
Looks like my MBL has the solution to fix the slow Dashboard UI issues a lot of people have got but I don't know where to look to find what is correct in my MBL and then let everyone on here know.
I have not tried fixing the IP address of the MBL. I have been letting it get it's IP from the router via DHCP.
While I realize this could affect a lot of things, the IP address seems to be staying the same.
04-03-2012 02:20 PM - edited 04-03-2012 02:21 PM
Ok, now I see something different.
I went back in and added "MyBookLive" to the first line of th etc/hosts file again.
Dashboard came up very fast. I then did the "Check for Updates" selection and I DID get the response that "Your Firmware is Up To Date."
Then I went to the "Network" screen and got "No Internet Access."
I went back to the "Updates" option on the "System" screen and now I get:
31109 - No Internet access. Check your network and try again.
I go back to the "Network" screen and now it says "Good" for Internet Acess!
I go back to the "Updates" option and now that works again!
I don't know what's happening, but I think I am seeing improvement.
04-03-2012 02:28 PM - edited 04-03-2012 02:30 PM
What you've just experienced and witnessed seems to defy logic.
I wonder if when changing the hosts file something somewhere does not notice so maybe a reboot of the MyBook Live is required after changing the /etc/hosts file?
04-03-2012 02:43 PM
I tried rebooting both my router and the MBL the first time I tried editing the file.
So I exited from Dashboard, and re-entered.
This time, I went straight for the "Network" test and got a "Good."
So then I went to the Update Check and got "No Network Connection."
I checked that the "Network" screen still showed a "Good" and went back to the Update Check. This time I got the "Your Firmware is Up To Date" message.
Very flaky. But now my MBL is more like yours than it was!
04-03-2012 04:37 PM - edited 04-03-2012 04:37 PM
What if the problem lies with the Internet access provider? We all think that our computers have a direct connection to a web server but usually this is not the case. Web conections are made through some sort of caching server unless it's a SSL encrypted link.
I've recently had on and off issues with Google but if I use the encrypted link version of Google everything seems to work fine.
04-03-2012 04:37 PM
Well got my replacement of a replacement; did the ssh, copied my 220+ gig media/files to the replacement. The "new" MBL came with the 2.10.12-129 firmware.
My apologies to WDC.
I forgot that I had to be in Dashboard to do the SSH telnet; I had just entered the mybooklive/ui/ssh while not in dashboard. Still a bit convoluted hidden way of doing it.
Will be getting a new router that has a usb3 port to go with my usb3 hdd; will be doing reconfigs as its "native" ip mode is different; rather use the default instead of changing it to what is on the current router as may forget later.
04-04-2012 02:46 AM
i just got my mybooklive today. updated it and the update totally fried it. it just cycles thru blue and yellow. i would suggest NOT downloading this update. so i called wd support and they are sending me a new one but until they recieve my old one, theyre charging me $195.00. thats paying for two of them now. i chose that option so i could get it right away.
So is this a safe update to apply? WD have you tested this thoroughly?
04-04-2012 03:52 PM
update: i called wd and told them i didnt know about the charge that i needed the money too bad and they took my debit card off and still sending me a new one on good faith that ill return the broken one i should get the funds back in my account by fri or mon. theyre awesome
04-05-2012 04:08 AM - edited 04-05-2012 04:14 AM
I have the same problem. I updated my firmware for my first 2 TB drive which was older and that was successful.
My more recent 2 TB backup drive hung during the update so now I have no dashboard access to redo the firmware update.
Can someone from WD create a simple desktop application that allows the user to update the firmware without having to use the browser? Just a simple non-GUI console application is fine.
Currently I have no access to my dashboard. I get the main screen but none of the options. (See below)
04-05-2012 06:18 AM
My screen looked exactly liked yours.
Unfortunately I did not have SSH enabled.
I spend about 1 month investigating how I can fix my problem, but after one month of trying, it was a waste of time.
-> If you do not have SSH enabled, your only solution is to return the product for RMA replacement.
I used the Advance RMA, got my replacement first, then copied all my files to the new disk, and sent back the old one.