04-10-2012 02:17 AM - edited 04-10-2012 04:40 AM
-> If you do not have SSH enabled, your only solution is to return the product for RMA replacement.
Well, that might not be entirely true. Here is my experience.
A month ago, I updated my MBL 1T, to 2.10.12-124. Soon after that the UI died. I checked with the community here, just to find out that, since I did not have ssh (or auto update) enabled I'm doomed. I had no time to spare, so i did not RMA the product.
Yestrday, the MBL would not show on the network and I could not connect to it or its media server at all, The LEDs on its ethernet port were as usual (one solid and the other blinking).
Without access to the UI to perform a safe reboot, I just disconnected and a 5 - 10 seconds later reconnected the MBL power adapter. The MBL booted (Blue LED followed by Red LED - it "lost" its green "touch" a long time ago) and shortly after, made itself available to the network.
At this point, I decided it would do no harm and tried the UI. Surprise, it WAS working. I checked for an update and got the network connection error. Went to WD's site and found there was a new update (129). By the time the download was complete (and dinner was over), the UI had timed out and it was dead again.
After fiddling with the unplug/5 sec./plug procedure for a few times (performed on the the network cable too, just in case), the UI came back to life. I swiftly did a manual update (from within the UI), which went fine.
I did not encounter the slow UI issue, but there are some funny side effects.
According to the pics below, my MBL is for sure the oldest one on the planet (check the underlined dates).
But my MBL time/date info is correct and here is MBL's message to prove it.
Hey WD, I'm ready to trade it for a new ("bigger") one, and you can put in your museum .
So, before you RMA your new MBL for a refurbished one, due to the dead UI (with disabled ssh) issue, you might want to try the unplug/plug game of both the power and network cables. I know it doesn't make sense but you never know...
04-10-2012 06:58 PM - last edited on 04-11-2012 09:11 AM by Bill_S
Just spoke to tech support. After the tech assured me that resetting the device would not lose my data, it [delete] lost my data. [delete] Now I have to wait a day for level 2 support to call me back?
I have 2 Live TVs, a MybookLive, and 2 internal HDs. I'm going shopping to replace all of it. I'll post a video of me destroying them all Office Space style when I'm done. I'm only a loyal customer if the company is loyal to me.
04-11-2012 03:23 AM
04-11-2012 08:54 AM
Got myself a 3TB SeaGate GoFlex Home, 2 NetGear NeoTVs and 2 SeaGate Barracudas all for less than $500 at BestBuy. I've cooled down some and decided not to destroy my WD stuff. I'll be selling it on eBay (not the MBL obviously) and I expect my full investment in switching to decent vendors will be $250. That is waaaay less than the value of my data.
04-11-2012 05:02 PM
update: i recieved a 3tb one that already had the latest update on it out of the box and after three attempts it works like a charm. can use all features
04-12-2012 12:09 PM
I'm sorry, I'm new to this "home network drive" kind thing. Can someone help me step by step to make this new firmware 2.10.12-129 thing to work.
I bought the 2t My book Live yesterday hoping I could back up all my computer and files to this drive and get web access. I followed the instruction and get to the point I have to register with Mionet. Did that and everything work fast and normal as expected. I noticed the update on the dassboard and go ahead with that. Followed the instruction not to exit while updating but i wait it for 5 hours and nothing happended. I exit and closed the browser and get back on the dashboard. Took about 1-2 mins to load the browser and the message said all update is completed. Now everything work super slow and frustrated. I've been reading all the post and get very confused. Could anyone help me step by step where to go to and fix this problems. Thank you very much.
04-18-2012 06:35 AM
I would like some advice please. I have just taken delivery of a new WD mybooklive 2Tb. The current firmware is 02.02.02-020. Should I update it to the current 02.10.12-129 or wait until the next update which according to this thread should appear sometime this month? or maybe update sto some intermidate version in the meantime?
04-18-2012 06:56 AM
04-18-2012 07:03 AM