I have the same problem. I updated my firmware for my first 2 TB drive which was older and that was successful.
My more recent 2 TB backup drive hung during the update so now I have no dashboard access to redo the firmware update.
Can someone from WD create a simple desktop application that allows the user to update the firmware without having to use the browser? Just a simple non-GUI console application is fine.
Currently I have no access to my dashboard. I get the main screen but none of the options. (See below)
