New Release - Firmware Version 2.10.12-129 for My Book Live (3/14/12)

What you’ve just experienced and witnessed seems to defy logic.

I wonder if when changing the hosts file something somewhere does not notice so maybe a reboot of the MyBook Live is required after changing the /etc/hosts file?

Myron,

I tried rebooting both my router and the MBL the first time I tried editing the file.

So I exited from Dashboard, and re-entered.

This time, I went straight for the “Network” test and got a “Good.”

So then I went to the Update Check and got “No Network Connection.”

I checked that the “Network” screen still showed a “Good” and went back to the Update Check.  This time I got the “Your Firmware is Up To Date” message.

Very flaky.  But now my MBL is more like yours than it was!

the HumpMan

What if the problem lies with the Internet access provider?  We all think that our computers have a direct connection to a web server but usually this is not the case. Web conections are made through some sort of caching server unless it’s a SSL encrypted link.

I’ve recently had on and off issues with Google but if I use the encrypted link version of Google everything seems to work fine.

anotherpaul wrote:

Well got my replacement of a replacement; did the ssh, copied my 220+ gig media/files to the replacement.  The “new” MBL came with the 2.10.12-129 firmware.

 

My apologies to WDC. 

I forgot that I had to be in Dashboard to do the SSH telnet; I had just entered the mybooklive/ui/ssh while not in dashboard.   Still a bit convoluted hidden way of doing it.

Will be getting a new router that has a usb3 port to go with my usb3 hdd; will be doing reconfigs as its “native” ip mode is different; rather use the default instead of changing it to what is on the current router as may forget later.

i just got my mybooklive today. updated it and the update totally fried it. it just cycles thru blue and yellow. i would suggest NOT downloading this update. so i called wd support and they are sending me a new one but until they recieve my old one, theyre charging me $195.00. thats paying for two of them now. i chose that option so i could get it right away.

mrbatch wrote:

So is this a safe update to apply? WD have you tested this thoroughly?

update: i called wd and told them i didnt know about the charge that i needed the money too bad and they took my debit card off and still sending me a new one on good faith that ill return the broken one i should get the funds back in my account by fri or mon. theyre awesome

I have the same problem.  I updated my firmware for my first 2 TB drive which was older and that was successful. 

My more recent 2 TB backup drive hung during the update so now I have no dashboard access to redo the firmware update. 

Can someone from WD create a simple desktop application that allows the user to update the firmware without having to use the browser?  Just a simple non-GUI console application is fine.

Currently I have no access to my dashboard.  I get the main screen but none of the options.  (See below)

Hi L943973

My screen looked exactly liked yours.

Unfortunately I did not have SSH enabled.

I spend about 1 month investigating how I can fix my problem, but after one month of trying, it was a waste of time.

→ If you do not have SSH enabled, your only solution is to return the product for RMA replacement.

I used the Advance RMA, got my replacement first, then copied all my files to the new disk, and sent back the old one.

Just an update/summary from me:

-Mistakenly applied the update, caused slow drive and funky lights and corrupt UI (page 7 of this thread)

-Called them, they sent new drive without prepaid label and they charged my credit or debit for the drive $280ish

-Updated new drive to the latest firmware before this broken one

-Copied Videos/Data to the new drive and deleted them from the old one

-Sent old drive back in package I got with the new one and paid ~$15 to send it

-Currently awaiting to be refunded $280

So basically, I’m short over $300 atm and awaiting a $280 refund. But I’m happy with my new drive on 2.10-124 or whatever.

If I have NO SSH enabled, and can not get into UI, is any way I can update the firmware ?

For those with Dashboard speed issues, ssh in and check to see that you aren’t getting errors on the nic interface.

For example, you don’t want to see any RX, TX packet errors on eth0:

MyBookLive:/etc# ifconfig -a
eth0      Link encap:Ethernet  HWaddr xx:xx:xx:xx:xx:xx 
          inet addr:192.168.1.103  Bcast:192.168.1.255  Mask:255.255.255.0
          inet6 addr: fe80::290:a9ff:feb3:72f9/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:12460094 errors:0 dropped:0 overruns:0 frame:0
          TX packets:6491176 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:2768467156 (2.5 GiB)  TX bytes:564439955 (538.2 MiB)
          Interrupt:36

In reference to the fix to speed up UI:

If you´re like me and feel oooohhh so special that you have instantly renamed your drive :-) - then remember to change “MyBookLive” in the hosts file with your own name for the device.

BTW just received my 3TB version. Immediate impressions:

 - Updated from 128 → 129. Stuck at reboot but otherwise OK.

 - Can´t uninstall 1.5.0 WD NotSoSmartWare. I HATE having stuff in Windows I can´t clean up. BAD DOG, WD!

 - I have invested in an SSD and loving it but I actually find the MyBooks ticking and spinning annoying. Much more than in the reviews. Thinking of hiding it in a box. :slight_smile:

Random questions - If you by chance know the answer:

→ I want to put my dropbox local cache on the MyBook - bad idea?

→ I have a Samsung TV D7000. What special voodoo do I need to make things as good as possible?

→ Best way to test the transfer rate?

This is an awesome forum and with dedicated users. I appreciate every bit of information. WD should kiss you all - well almost all of you - on the forehead and say: “Thank you beautiful and valuable customer. You are the reason I exist. I promise to include a new version of Twonky soon and fix all the other stuff. Really. I proooooomise! Please send more money, though.”

jakobjb

You’re a genius ! completely solves the slow issue on my end!

congrats,

Rodolphe

can someone put a summary of how to resolve the dashboard slowness problem?Most of us are too late realize the problem AFTER upgrade the firmware…

Hi rodolgo, where is jakobjb’s post?

I bought My book live two days back and wanted to upgrade to the latest…I successfully upgraded but not without issues.

First thing I found out was that the firmware was very old. If I upgrade directly to latest it would fail because of some issues with Network update.

I followed the below method:

  1. Upgrade first to 124 version one and not 129 one

  2. Then upgrade to 129 version

  3. It will stop at 10 % and hang ( wait for 1 hour)

  4. Close the browser

  5. Open the browser and click on link to upgrade next to the red exclamatory mark. (Ignore the previous upgrade firmware display box)

  6. This time it will upgrade and install the new firmware.

Device is faster and better after this upgrade.

The one question everyone will ask is for the URLs to use in the browser to obtain the firmware files so a progressive upgrade can be performed.

Now I got a few firmware upgrade files but, alas, I assume (I’m sure someone from W.D. will be able to confirm?) I’m not allowed to provide links to my own copies, say, to a DropBox account because for one it’s not an official distribution and how can anyone know that such firmware files have not been infected or doctored.

Best place to get them is directly from W.D, so, where is the archive of firmware update files on W.D.'s site?  :smiley:

wangph wrote:

can someone put a summary of how to resolve the dashboard slowness problem?Most of us are too late realize the problem AFTER upgrade the firmware…

 

Hi rodolgo, where is jakobjb’s post?

Read this post

http://community.wdc.com/t5/My-Book-Live/New-Release-Firmware-Version-2-10-12-129-for-My-Book-Live-3-14/m-p/373795/highlight/true#M9909

And this (original Jakob’s post)

http://community.wdc.com/t5/My-Book-Live/New-Release-Firmware-Version-2-10-12-129-for-My-Book-Live-3-14/m-p/373625/highlight/true#M9889

Unfortunately I did not bookmark the download site.

problem resolved. thank you very much…

DrNicos wrote:

 

→ If you do not have SSH enabled, your only solution is to return the product for RMA replacement.

Well, that might not be entirely true. Here is my experience.

A month ago, I updated my MBL 1T, to 2.10.12-124. Soon after that the UI died. I checked with the community here, just to find out that, since I did not have ssh (or auto update) enabled I’m doomed. I had no time to spare, so i did not RMA the product.

Yestrday, the MBL would not show on the network and I could not connect to it or its media server at all, The LEDs on its ethernet port were as usual (one solid and the other blinking).

Without access to the UI to perform a safe reboot, I just disconnected and a 5 - 10 seconds later reconnected the MBL power adapter. The MBL booted (Blue LED followed by Red LED - it “lost” its green “touch” a long time ago) and shortly after, made itself available to the network.

At this point, I decided it would do no harm and tried the UI. Surprise, it WAS working. I checked for an update and got the network connection error. Went to WD’s site and found there was a new update (129). By the time the download was complete (and dinner was over), the UI had timed out and it was dead again.

After fiddling with the unplug/5 sec./plug procedure for a few times (performed on the the network cable too, just in case), the UI came back to life. I swiftly did a manual update (from within the UI), which went fine.

I did not encounter the slow UI issue, but there are some funny side effects.

According to the pics below, my MBL is for sure the oldest one on the planet (check the underlined dates).

But my MBL time/date info is correct and here is MBL’s message to prove it.

Hey WD, I’m ready to trade it for a new (“bigger”) one, and you can put in your museum :smileyvery-happy: .

So, before you RMA your new MBL for a refurbished one, due to the dead UI (with disabled ssh) issue, you might want to try the unplug/plug game of both the power and network cables. I know it doesn’t make sense but you never know…