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Advisor
vahnx2
Posts: 24
Registered: ‎04-29-2011
0

Re: New Release - Firmware Version 2.10.12-129 for My Book Live (3/14/12)

Call them and return your units. Even if it's caching for 24 hours, return it. It's a mistake on their behalf by one or more of their programmers and left us in paniced states as many of us have no backup (kinda hard to backup 1.8TB on DVD's now adays, I personally have maybe 150GB of it backed up on discs) and it reported as 0GB/2.8TB and blinks green and flashed red and showed the dump in the interface. Even if it fixes itself after the 24 hours, why risk the constant disc access/corruption for that long?

Senior Member
DrNicos
Posts: 5
Registered: ‎02-28-2012
0

Re: New Release - Firmware Version 2.10.12-129 for My Book Live (3/14/12)

Just wanted to confirm my understanding:

 

If I am still stuck on firmware 124, unable to access the UI

and without SSH enabled,

 

Then this new firmware 129 doesn't help me at all, right?

And there's nothing I can do other than RMA?

 

Thanks guys

Honored Contributor
Myron
Posts: 1,286
Registered: ‎05-01-2011

Re: New Release - Firmware Version 2.10.12-129 for My Book Live (3/14/12)

[ Edited ]

Fair play WDTony.  I ain't shooting over the bow.  On a customer service and human phychology viewpoint, there is a mobile phone network I'm on called Giffgaff. What's good with that company is that they've gone one step further then Western Digital when it comes to customer support.

 

They are very transparent when it comes to faults and service issues.  All that's needed for me is to go to the blog on the web and the staff at this phone company actually explain the reasons for failures and what's being gone to rectify the problems.

 

In all fairness on here there is not a lot of feedback coming out of WD's stable and it's left to the users of this W.D. community to try identify the problems of which it's good that some of the discussions make it to the W.D. firmware development team, but the feedback is missing!  Like if there is some issue that's been found, why does someone responsible for firmware builds NOT get directly in contact with the discoverer of the fault to find out exactly what they know.

 

For example, the issue of /etc/hosts getting corrupted. W.D. might now know why this is happening, I don't know why it's happening but someone on here may have an educated or idle idea that might just explain the reason.

 

For example, and Idle idea from me now.  Maybe there is some service operating on the MyBook Live that is leaking memory or maybe there is some sort of stack overflow happening, or a buffer overflow condition that's interfering with some part of the operating system that's causing the wrong data being written to the file or even worse the wrong data being to the file system resulting in cross-linked files!  In that case correcting one file of the cross-linked file instantly corrupts a file that was not corrupted.

 

It would also be good that IF there is a reason for missing out the NAS's device name out of /etc/hosts then somewhere there is an explanation what the reason for this is.

 

People who are a lot more informed about why things are as they are will panic a lot less more. There are people putting their treasured memories on the MyBook Live and as good as SafePoint is, there will be people who have minimal knowledge.

 

W.D. also needs to listen to it's customers a lot more.

 

For example, implement a selective backup!  Allow shares, folders and sub-folders to be excluded from a SafePoint back-up.  I know this can be done because I've done it so I have one 500Gb NAS that I can use to back-up a 1Tb NAS (the MyBook Live) which has more than 500Gb of data stored on it.

 

Get the thing to co-operate with on-line storage services like DropBox so user-selected shares and/or folders can synchronise with a DropBox storage area.  I know it was mentioned.  What would solve someone's concerns of losing a small sub-set of files and folders if the drive suddenly fails due to old age,

 

The reason I wrote my comment about why /etc/hosts is not being updated and trying to find why is because no-one at W.D. is coming forward with an reason so it's inevitable that people will begin to try find out why.

 

Maybe the reason someone decided not to update this file during the upgrade process is an attempt to prevent the hosts file getting corrupted and losing access to the WebUI?

 

I'll give one suggestion right now that needs to be implemented into the MyBook Live.

 

Suggestion: When the MyBook Live starts up SSH access is enabled for 10 minutes as early on in the boot process as possible. If it is not accessed within 10 minutes it auto-disabled.  If it is accessed within 10 minutes then it is set to remain enabled.  It will be the owner's choice to disable SSH from the Dashboard UI.

 

Why do this? In case the Dashboard UI fails and SSH had not been enabled. There will be a route to the back-end to that can be used to try fix the problems.

 

I've already once encountered the dead Dashboard UI after reboot. if SSH had been disabled then I would have been forced to RMA the NAS but I had remembered to enable SSH so recovery of my NAS ended up being a very sweet and simple procedure.

 

Yet another example, you'll remember this, when Twonky kept failing all W.D. tech support could suggest was to do a full factory restore. I looked at it and the solution was to stop the Twonky service, erase two files and re-start Twonky.  A solution that just took less than 5 minutes to implement and no need to wipe anything.

 

Seriously, the community here needs transparency, active feedback and reassurance.

 

I have seen that people have noted that there are updated versions of certain services that are stated to fix problems. Like the Samba service has been updated several times and maybe even VSFTPD.  (I'm not including Twonky!  Twonky is Wonky!)

 

Updates of these free-to-distribute services need to be reviewed and if they are not suitable for the MyBook Live, what are the reasons?

 

I guess that's what people are asking for on this here forum.  :smileyhappy:

Honored Contributor
Myron
Posts: 1,286
Registered: ‎05-01-2011

Re: New Release - Firmware Version 2.10.12-129 for My Book Live (3/14/12)

[ Edited ]

Just an additional point of note...   On my NAS, even with the name of the device not in the hosts file and the Apache web server stating it can't resolve the NAS's name to the IP, how come the Dashboard UI on my NAS works quickly regardless of the state of the /etc/hosts file?

Valued Contributor
cman548
Posts: 413
Registered: ‎01-13-2011
0

Re: New Release - Firmware Version 2.10.12-129 for My Book Live (3/14/12)

i agree with the sentiment here, you can't roll out a firmware update that makes your system unusable, really, for the first 24 hours and expect people not to freak out, or call support, or come here asking questions. 

 

it would have been easy to put one line of text in the release notes that says "may experience slow Dashboard response for the first 24 hours".  There.  Done!

 

As it is, I think I will skip this update because my UI, my whole MBl, is acting totally fine (except for dead LED).

Advisor
SenateX
Posts: 13
Registered: ‎01-05-2012
0

Re: New Release - Firmware Version 2.10.12-129 for My Book Live (3/14/12)

A suggestion to the users that posted on the first page of this thread, please edit your post and link to all the replies that included solutions for the problems. That way, if someone Googles it and found their way here, they'd have no problem fixing it.

Frequent Visitor
rkdhiman
Posts: 4
Registered: ‎03-15-2012
0

Re: New Release - Firmware Version 2.10.12-129 for My Book Live (3/14/12)

try clearing IE cache...I had same issue, however after clearing IE cache, it worked.

Frequent Advisor
ThierryB
Posts: 25
Registered: ‎01-03-2012

Re: New Release - Firmware Version 2.10.12-129 for My Book Live (3/14/12)

@WDTony :

 

As many people here, when I had a lot of issues witth a brand new MBL, the only usefull help I received was from Myron and other contributors of this forum.

Even after opening an incident ticket and waiting for 10 long days, the only answer from WD was just unusefull and completely out of my problem.

 

So, instead of shooting on people who really help other people here and who are not paid for this, you should better listen to them, go back to work and improve your customer service level.

 

With all the troubles we have on each new firmare, how is it possible to be confident in WD team ?

Don't forget, we are all customers.

 

Staff
WDTony
Posts: 825
Registered: ‎01-11-2011
0

Re: New Release - Firmware Version 2.10.12-129 for My Book Live (3/14/12)

Oh - I am not shooting Myron.. Myron has been very instrumental to other users and to me in spotting potential issues. These have been communicated directly to the development teams. However; many of the times issues thought to be problems are not.

Community Manager
Bill_S
Posts: 7,072
Registered: ‎11-24-2009

Re: New Release - Firmware Version 2.10.12-129 for My Book Live (3/14/12)


ThierryB wrote:

@WDTony :

 

 

So, instead of shooting on people who really help other people here and who are not paid for this, you should better listen to them, go back to work and improve your customer service level.

 

With all the troubles we have on each new firmare, how is it possible to be confident in WD team ?

Don't forget, we are all customers.

 



You guys want transparency, and you want us to respond, but I can see why it's difficult for anyone to want to respond with posts like this.  Thierry, you're not helping Myron's point here. 


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