it might not seem to be a big bug for WD, but I assure you that almost 100% of the users were highly concerned that the NAS was no longer working properly after that flash (I couldn’t even stream properly - the lag was excessive)
how many of these users are going to navigate to this page to find out that “just hold tight - we’re on it” and that some users have found fixes for the problem?
I contacted WD support and received a very nice form letter that was of no use (even when I posted this forum link)
If I didn’t know about what I learned here on the forums, I would of taken my drive back to the store from which I purchased it
How many people are 1)upset 2)tempted to take back their units cause they think it is wrecked?
I hope this provides a bit more insight into the customer’s perspective - imo you need to rollout a temp fix fast
