vahnx2 wrote:
I highly recommend anyone with a dead UI or if you have had ANY problems with this drive, if you are still covered by your warranty, call them up ASAP. Tell them you can’t back up your data so they send you a new drive first. Do NOT update the new drive, just copy whatever files you can to it, then send the old drive back. They should send you a pre-paid shipping label.
I’m not sure if anyone has received a replacement drive yet to confirm if replacements will come with the older firmware. Per UPS tracking, I should receive mine tomorrow and I sure hope it will come with the older fw.
I did not get a shipping label with my RMA e-mail and when I asked customer care, I was informed that my RMA e-mail gave me an option to purchase a UPS shipping label at a discounted rate. However, a few hours later, a WD specialist contacted me and requested that I ship the drive to a different address where they can examine it and that is when I was offered a sihpping label. So return shipping is on your dime unless you can get WD’s customer care to send you a shipping label.
