03-16-2012 08:54 PM - edited 03-16-2012 09:47 PM
I'm scared. Mine is also stuck at Upgrading 10%
I never had issues in the past... I'm going to follow steps in this thread, hopefully it fixes it. If I loose ANY data I will stop using WD products. You'd think they test these things before a mass roll-out.
Update: My God Jesus...
I almost had a heart attack. Did the method recommended by one of the users (re-update from the red exclimation point) then a reboot, red light. Unplugged for 5 secs then plugged back in. Attempted to ssh after a bit then it reponded but didnt let me in with the pass. So I went to the UI and saw this:
Now it still shows this garbage but I can now access my files and junk...
After a reboot, it shows a blue light for about 15 seconds, then a red light for a good 45 seconds, then no light. At this point I can access my UI and I get this garbage from the pic: http://pastebin.com/nQjQrXND
Clicking the red exclimation does nothing because the text is in the way. I'm going to call them tomorrow (http://support.wdc.com/contact/index.asp?lang=en) and see if they can send a new one so I can backup to it then send the corrupt-firmware one back. Should still be under warranty from NewEgg Canada. Meanwhile I'll just leave it on like I have been using it for the past 9 months.
03-17-2012 01:47 AM - edited 03-17-2012 02:22 AM
The same exact thing happened to me as well. After the upgrade, the web interface seemed to not work, but then I realized it just takes a long, time to load.
I am currently trying to load the /UI/ssh page to enable SSH just in case.
I have too much data on the drive, plus I can't RMA, or to be exact it wouldn't be easy at all since I'll have to ship it to US then wait for the new one, also I'll basically lose all my data.
There has to be a fix for this, isn't there a way to "rollback" to the previous firmware?
I can't believe WD would release such a glitchy firmware to the public.
We need a solution, fast.
03-17-2012 05:15 AM
IMHO they should pull the firmware before more people partially or fully brick their NAS devices. Just doesn't make any sense to keep it up with all these reported issues.
03-17-2012 05:47 AM - edited 03-17-2012 05:48 AM
I also had problems updating. It stopped at 1%. I waited for 15 minutes but nothing. I rebooted the NAS and manually updated the firmware which worked fine for me. Now the web interface is much slower but it's working. I'm working with a iMac 27" from 2010 with Lion 10.7.3 and Safari 5.2 (beta).
03-17-2012 09:47 AM
03-17-2012 10:42 AM
i really wished i found this thread before i attemtped the flash to the latest firmware (129)
web flash - stuck at 10% - waited and waited and figured it failed
restarted the device and eventually gained access and flashed through the GUI with a local file
it worked ... but the UI is so unresponsive now - takes so long to navigate
and initial network access (by a new device) seems to take a very long time as well
reverted the drive (lost my data, but it is all backed up) ... and still the device is slow
tried to revert to v124 with no success (manually)
WD - FIX THE FIRMWARE
this firmware has some significant problems associated with it
03-17-2012 11:30 AM
Can anyone please post a tutorial on how to replace the latest firmware to the one before it? With SSH, without losing all the data on the device.
03-17-2012 12:05 PM
I received a PM from WD support yesterday requesting my contact and SN of the drive and soon after, received a call from a support specialist. He requested that I return my drive to a different address rather than the usual RMA address, so that can test it and they also sent me a shipping label. I should receive my recertified replacement on Monday and will be shipping out my faulty drive soon after. I hope my replacement will have 124 on it and not the dreaded 129.
I've had the drive for about 4 months now and was extremely satisfied with it until the 129 firmware totally crapped on it!