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Honored Contributor
Myron
Posts: 1,286
Registered: ‎05-01-2011
0

Re: New Release - Firmware Version 02.10.09-124 for My Book Live (11/17/11)

[ Edited ]

Dumb question.  Yes they are.  :robotvery-happy:

Honored Contributor
Myron
Posts: 1,286
Registered: ‎05-01-2011
0

Re: New Release - Firmware Version 02.10.09-124 for My Book Live (11/17/11)

Well, the MBL's still going to sleep for me.

Nov 18 02:51:04 localhost logger: Enter standby
Nov 18 02:52:06 localhost logger: exit standby after 62
Nov 18 03:36:37 localhost logger: Enter standby
Nov 18 03:37:38 localhost logger: exit standby after 61
Nov 18 03:47:42 localhost logger: Enter standby
Nov 18 06:25:07 localhost logger: exit standby after 9445
Nov 18 06:35:11 localhost logger: Enter standby
Nov 18 12:45:33 localhost logger: exit standby after 22222
Nov 18 12:55:36 localhost logger: Enter standby
Nov 18 12:56:38 localhost logger: exit standby after 62
Nov 18 13:06:42 localhost logger: Enter standby

Wonder for the reasons for coming out os standby one minute after it's gone into standby. I'm guessing this is to do with the way `/usr/local/sbin/monitorio.sh` works.

Staff
WDTony
Posts: 825
Registered: ‎01-11-2011
0

Re: New Release - Firmware Version 02.10.09-124 for My Book Live (11/17/11)

We tested sleep pretty extensively this time. It may be something else on your network. Do you have a browser window open to the My Book Live Dashboard? We do make calls to the drive from the Dashboard, so that will keep it from sleeping. Also, if you use the Quickview application, that also makes calls from time to time. Disable that app to see if it sleeps. I have been running this several months here at WD and at home and see it sleeping most of the time.

Frequent Advisor
WilliamH
Posts: 55
Registered: ‎10-26-2011
0

Re: New Release - Firmware Version 02.10.09-124 for My Book Live (11/17/11)

For WDTony,

 

Thanks for getting back to me on my continuing MBL 3TB Sleep problem. I should have mentioned it in my earlier post in this thread but I took care to move the browser away from the Dashboard while I was looking for the MBL to Sleep. I was however accessing the drive via SSH (via PuTTY) to capture the user.log. From previous trials I realize that if a browser is pointed to the MBL you get entries like:

 

"Oct 26 00:41:35 localhost apache2: 192.168.0.11 WebUI::session_id=d93e21b83c94185858db5bc3641a913c"

 

and that this keeps the MBL awake.  I think you may have mentioned this in a previous thread. (I don't think accessing the MBL via SSH keeps it awake).  Also this continuous drive running (except for a one (1) second spindown every 10 minutes) occurs even if the router is disconnected from the MBL.

 

There are a couple of apps called Quickview (I have the real old one for viewing files). I presume you were talking about the newer Quickview app associated with iTunes. I don't have that app nor do I have iTunes loaded on my WinXP SP3 computer. At any rate, no Quickview app was running when the log file was made (and the browser (FireFox 8.0) was not accessing (or even pointed to) the Dashboard). 

 

Since you don't seem to have many (any?) drives in-house that exhibit this problem, I would be willing to try "anything" to resove this problem So feel free to ask me to try any sort of test or trial that you can think of to try and capture data that would help your gurus nail down this problem. I think that the MBL is a great concept and congratulations to WD for coming up with it. I would really like to get going with all the things that the MBL was designed for but am reluctant to start until "we" resolve the Sleep issue.

 

Regards,  WilliamH.

Valued Contributor
cman548
Posts: 413
Registered: ‎01-13-2011
0

Re: New Release - Firmware Version 02.10.09-124 for My Book Live (11/17/11)

quickview is the little blue and white icon in your notification area that, when you hover over it, will show capacity, temperature status, and if you right click, lets you shut down or launch the dashboard

Valued Contributor
cman548
Posts: 413
Registered: ‎01-13-2011
0

Re: New Release - Firmware Version 02.10.09-124 for My Book Live (11/17/11)

did this resolve the issue where if you transferred files it was hitting the wdc servers via webdav instead of directly?

Staff
WDTony
Posts: 825
Registered: ‎01-11-2011
0

Re: New Release - Firmware Version 02.10.09-124 for My Book Live (11/17/11)

Cman548,

 

What do you mean by that?  We allways have support direct connections between your My Book Live and your remote device. The issue is that not all routers are the same, and not all networks are the same. We have included a new option in the UI to allow you to specifically set the ports that WD 2go will use. You will then need to go into your router and configure port forwarding to the My Book Live IP to use those ports.

Visitor
TobyC
Posts: 3
Registered: ‎11-18-2011
0

Re: New Release - Firmware Version 02.10.09-124 for My Book Live (11/17/11)

Just updated to the latest firmware that was released on 17th using automatic update via Chrome, just like what I did a couple weeks back. A little bit of a bumpy ride this time. I applied the update and then suddenly My Book Live got disconnected and even device manager fail to locate it properly (triangle exclamation mark). Tried updating the drivers as well but to no avail. This left me no choice but to reinstall WD SmartWare including the device drivers, in short, everything, before I could get it back online again - WHEW!!

 

Now the updated version seems to solve nearly everything I've encountered so far- thumbnail image preview is now fully functioning, the My Book Live drive icon under My Computer now being corrected (no more 2 identical and confusing icons showing wrong capacity info), lightning fast loading speed, and so much more.

 

Thank you, WD, for your excellent job and not forgetting us end users, unlike other companies do. You guys are truly one of a kind and please keep up the good work!!

Honored Contributor
Myron
Posts: 1,286
Registered: ‎05-01-2011
0

Re: New Release - Firmware Version 02.10.09-124 for My Book Live (11/17/11)

Ah. Good point. The QuickView application. Yes, I do have that active. SmartWare is not installed. For me it's not a big issue. I guess when all the computers are off then it makes sense for the MBL's drive to spin-down and remain spun down until needed. Exactly what it's doing.  Thanks.  :smileyhappy:


WDTony wrote:

We tested sleep pretty extensively this time. It may be something else on your network. Do you have a browser window open to the My Book Live Dashboard? We do make calls to the drive from the Dashboard, so that will keep it from sleeping. Also, if you use the Quickview application, that also makes calls from time to time. Disable that app to see if it sleeps. I have been running this several months here at WD and at home and see it sleeping most of the time.




Valued Contributor
cman548
Posts: 413
Registered: ‎01-13-2011
0

Re: New Release - Firmware Version 02.10.09-124 for My Book Live (11/17/11)

I was referencing that issue some were hving where transferring to private folders took way longer than public folders

 

http://community.wdc.com/t5/My-Book-Live/Problems-with-WebDAV/m-p/277002/highlight/true#M5155

 

but I don't have that issue, maybe it's been fixed, just throwin it out there. 

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