Need Tech Support - Can't get my drive

WD Legacy Products My Book Live
1

Hello Everybody,

I’v got MBL 2TB - Im trying to get in the drive and it gives me all the time error, my drive ip on home network is 10,0,0,2.

everytime that i was turning on my pc allso wired and wi-fi suddenly the light was blinking green.

i tried to change cabels, already rest the router.

anybody has idea ?

thanks for the help.

2

ronij88 wrote:

 

Hello Everybody,

 

I’v got MBL 2TB - Im trying to get in the drive and it gives me all the time error

What does the error say?

3

first error when im try to get my drive

"Windows Error cannot connect to //mybooklive/public

error no’ 0x80070035

and the second is that im try to get my dashboard site 10.0.0.2

4

Your slashes are backwards. It should be \mybooklive\public.

5

yet i cant accses to my shard files and my dashboard .

any other idea ?

please

thanks you

6

1: how do you know the address is 10.0.0.2?

2: have you try \10.0.0.2\ or http:\10.0.0.2?

7

ronij88 wrote:

 

Hello Everybody,

 

I’v got MBL 2TB - Im trying to get in the drive and it gives me all the time error, my drive ip on home network is 10,0,0,2.

 

everytime that i was turning on my pc allso wired and wi-fi suddenly the light was blinking green.

 

i tried to change cabels, already rest the router.

 

anybody has idea ?

 

thanks for the help.

 

 

How is the drive connected to the network?  Is it connected directly to the router or through a switch/hub?  Also, what is the default gateway address?

8

The drive connected to the router(don’t have on my network switch/hub)

the defult of the router is 10.0.0.138

and my drive is 10.0.0.2 

Thanks for the help.

9

hmmm can you asnwer my 2nd question?

Also, to have that kind of IPs, it must be a pretty unique home setup. You better explain what kind of hardware you have or who set it up.

For a router to be 10.0.0.138 it is possible, but hardly seen, or setup by an advanced user.

10

did you do the fireware update, if so see the thread explaining the issues around the lastest fireware

11

thanks for the answer.

# IP Address Device Name MAC Address
1 10.0.0.2 MYBOOKLIVE

  1. i enter to my router Netgear setting and saw at the attached devices

  2. I tried already the two ways //10.0.0.2 , http://10.0.02

12

its the basic setup its the defult gatway of the router.

all the problem started after i updated to the last frimware.

but now i cant accses to my dashboard and cant accses my shared files on my laptop.

13

yeah i dud frimware update.

it started couple days after i did the update.

14

Are you using DHCP or Static Ips?