MyBook Live 2TB Stuck on Blue Light

[noticias]

suddenly the drive does not mount or change to the green light
froze in solid light blue and yellow
intermitenteintente restore the clip but nothing happened

 I must do to return to normal
what is happening with the unit
perhaps lost data!

please help me!

[Myron]

Out of curisoity, do you frequently turn off the power to your MyBook Live NAS?  Do you shut-down the NAS first or do you just simply pull the plug to turn it off or do you leave it on all the time?

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noticias wrote:

suddenly the drive does not mount or change to the green light
froze in solid light blue and yellow
intermitenteintente restore the clip but nothing happened

 I must do to return to normal
what is happening with the unit
perhaps lost data!

please help me!

---

[theshape]

My 2Tb mybook live just starting doing this this morning, i have this for over a year and I am afraid it might not be covered under warranty. I am really just wondering if there is any way to recover any data from this drive? 

The Data is worth a million times more than buying a new drive.

[Myron]

It is possible, but it means opening up the case, taking out the drive, separating it from the MyBook Live controller, attaching the drive to a computer and if Windows using a file system driver that understands how to access Linux's EXT4 file system formatted to use 64K clusters.

There is information how to do this in places on this MyBook Live community.

[ITSupportGuy]

I have had this unit installed at a customer site for sometime now.

They come out of a meeting and its stuck in blue light mode and the network card flashes on and off.

No access to it directly or through network.

Cannot see it using software or WD Link.

Will WD restore data from this drive to a new drive?  Someone in the clients office changed a PC so there is no backup of data.  (Why have an IT guy if your not gonna use him for everything?)

I am trying to save my clients data so I can put my superhero cape back on.....  Thank you!

[Myron]

Have you poked the reset button (remember that blanks the owner's password) or pulled the power-plug, counted to 10 and then plugged it back in again?

I'm assuming you put in some sort of data backup stratagy to safefuard your customers data?

[ITSupportGuy]

Yes I have data elsewhere.

I am returning the drive to Best Buy, it is a **bleep**.

Iomega will get my business.  Everything I have read tells me that WD should not even put their name on this equipment.  WD used to mean QUALITY.... not anymore in my book.

Sorry, lost a customer here.....

[bmart]

I have exactly the same problem - solid blue light and the unit has disappeared.

Please advise - what is an RMA?

Thanks Brian

[Wizer]

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bmart wrote:

I have exactly the same problem - solid blue light and the unit has disappeared.

Please advise - what is an RMA?

Thanks Brian

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RMA is a replacement process from WD

Go to their website to start the request