My book live never sleeps

Hi WDTony,

I have a few questions.

If you don’t have remote access turned on, the drive doesn’t retranscode your photos, is that right?

What if you turn on remote access, allow it to retranscode your photos, then turn remote access off, then turn it on again. Does it go through the process of retranscoding your photos all over again, or does it only need to do this once?

I ask this because I’m also having issues with my drive not sleeping as much as I’d expect it to. The only way I can seem to get it to sleep when it’s not active is by turning off the remote access, then it powers down reliably when not in use. When the remote access is turned on it will occasionally sleep, but when it powers back up because I am using it, it can stay on for days even after I shut down all computers and other devices on the network.

I only intend to use remote access occasionally, so I don’t see the need to leave it on all the time - especially if it stops it going into sleep mode when it should. But I don’t want to keep turning remote access on and off if doing so means it starts the lengthy job of re-transcoding all over again.

More info would be appreciated.

For your information, my drive is a 3TB Mybook Live running the latest firmware.

We are still looking into this.

Thanks WDTony,

I appreciate you looking into it.

Can you comment on whether the drive re-transcodes pictures every time remote access is turned off and back on? (Or does it just re-transcode them once?)

We do not re-re-transcode files :slight_smile:

I had the no sleep issue. Turned off remote access and now it sleeps. However, not always within 10mins of no activity.

I came to realize that turning off the remote access will remove  “mediacrawler” process. This will make the unit to sleep.  while mediacrawlder is running, I can touch the unit and feel the hardware activity.

its quite clear now the issu is reduced to…

when remote access is enabled, my unit doesnt sleep.

Correct, we have seen that it is a process that is waking up the mediacrawler. We are reviewing this and should be working on a fix for this soon.

Thanks WDTony,

I’m turning off my remote access for now, until there is a fix.

Do you think this is likely to come in the next firmware update?

We are hoping so. It has been a bit difficult to track down, so hoping this week will find positive results.

If I have a parttion of the NAS mounted on one of my computers, would this keep

the green light on?

Jerry

Same problem here since the firmware update. I’ve disabled remote access for the time being. Hoping for a fix soon.

I’ve almost the same problem with my 3TB MBL. I’ve turned off remote access since I have more than 40,000 photos in it,I don’t want it to take many weeks or even more to do transcoding. However,I really need to use my MBL as a Twonky Server,which also cause MBL keep on reading/writing pretty intensively for more than 3 days without any device getting access to it.

Admittedly, it’s reasonable to take several days to do things like resizing or transcoding photos considering its CPU’s performance. But it is unbelievable that just indexing files takes such a long time. There must be something wrong with this firmware.

Hope WD can fix this problem as soon as possible. 

I have a MBL 3T with the updated firmware and I have the same issue, it does not sleep.

The week is over…

Was your timer set to Friday? :slight_smile:

We have one issue identified. Will go into test next week, with another week or two in test before release.

WD should provide a way for customer either roll back the firmware to previous version or re-install the older version of ftimware,

What do we do in the mean time to prevent damage and over use of the drive  if it will not sleep. I have disabled both the Tonky server and remote access and it still does not sleep. I need the drive online for schedule automatic activity. I open a call to tech support and the issues was seen, even after a reset of the drive and waiting 30+ mins with no activity and a 10min sleep specified it wil not sleep , i had  tech support on the phone.

Thank you

My 3TB MBL has 1.05.07 firmware and has no sleep problem.  I normally do not update unless I know the newer version fixing problems I have.  Newer does not mean better.

Hi !

Thanx for helping us WDTony.

Have the same problem after the last actualization and (WD2go) the hard drive never sleeps… and is like making defrag/indexing all the time. The hard drive is making this for more tha 6 days…

Hard Drive info: My book live 2Tb version

last firmware from 16 august i think and WD2Go

80.000 Photos, maybe more… 500Gb

More than 1Tb in Avi/mov files

I triyed to unpulg the RJ45… and still the same think (working all time)

Try to make a reset (on the back) same think, still working.

Unplug the power, let them rest for 5 min, plug it in again and still working.

Before the update if a copy some files (Avis/fotos), the transfer was good 40 MB~60MB…

The hard drive go to sleep and everything was ok.

Now after the las firmware update and WD2Go the transfer rate is went down to no more than 10MB…

Reading files… same think 10 to 12 MB/sec.

So after reading this post I turned off all possible “remote process” like:

-Remote access

-Twonky media

-Itunes music

Now I have recover the speed !!!  

But the HD is still working and “doing think’s” but it’s a lot faster.

Doesen’t go to sleep… but is ok for now 

Speed is back and waiting for a new firmware.

Thanks for helping WDTony… I asked the spanish WD support… and they didn’t gave me a “correct” answer… they just say, if the HD work’s wrong, move 1,8 Tb !!! and factory default… and problem resolved. ?¿?¿?¿¿?

(sorry if my english is not soo good XD im from Spain !!!)

Regards,

Sascha

my drive was asleep this morning.  it does seem to wake up when the pc boots, even though I haven’t added files to the folders I’d selected and the network mapping does not reconnect.  I also have remote access turned off.