Is this with the new firmware? Did it work with the old firmware?
Have you recently added photos or media? As mentioned, we have background processes that transcode photos so they can be viewed on your mobile devices. We also have a media server that indexes media, so that process can take some time as well.
We tested out the “sleep mode” feature pretty extensively, so I want to make sure that you are reporting this on the new firmware. One user mentioned that turning off remote access allowed it to go to sleep. Can you check that? (I know that is not acceptable, I am just trying to narrow down where this might be an issue).
Tony
