My book live firmware update stuck

I just purchased a my book live and upon installing etc i went to the ‘dashboard’ online and was informed i needed to update my firmware, i clicked proceed on this but the update has now become stuck at 98% for over 2 hours. is there any way i can restart or cancel the firmware update?

apologies if this has been posted about before but i am new here.

will9921

Hello,

Unfortunately there is no way to reset or cancel the firmware update, the only option left is to power cycle the drive. 

There is a chance that you will lose any data that’s on the drive.

I hit the escape key to get out of my hang up. I have not been able to update yet. I am connected via win7 64bit.

My was stuck around 50% for at least 1 hr. I was going to unplug it but decided to check if any action was being transfer in and out.
It was so i left it run then after another 10 min it move.
Check to see if any traffic is being transferring.