once you’re in smartware, in the very first column on the left, is there a drop down menu where you would select the partition on your computer? Sometimes the software is hard to understand. Once you pick a partition in that dropdown, then more options are available.
also, I believe that when you setup the backup, you initially told smartware where on your pc you’d like the retrieved files placed. if your PC name has changed, or your folder structure, perhaps it cannot locate the location on your PC where you had designated the files to be uploaded to.
Just shots in the dark. If you are able to get to your MBL dashboard by typing http://mybooklive in the browser, then smartware should be able to see your backups.
last resort, just type \mybooklive\smartware into your search bar and navigate from there manually.
