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Occasional Collector
villabur
Posts: 2
Registered: ‎09-02-2012
0

My Book Live 2TB Network Drive Remote Access does not work...

[ Edited ]

Very disatisfied with my purchase of the My book Live 2TB External Network Drive.  I purchased this piece of junk about a week ago. I hooked this drive to my wireless router, connected the power and ran the setup disk.  Computer discovered the drive and mapped it for me. The drive itself, just like any other external hard drive, stores data just fine.  It is when I went into the My Book Live website that I noticed the problem.  WD's website as well as the packaging promise you to be able to hook this drive up and you will be able to remote access it from anywhere in the world. [Deleted]  I go on the website, select Settings and then Remote Access. Boom, ERROR - 31550 - Internal Server Error. Please retry your last operation. I click the Enable button, as per the instructions, ERROR - 31505 - The device status could not be updated due to an communication or internal software error.  My Connection Status: Failed Cannot establish remote access connection. Make sure you are connected to the Internet. (Error 31520). And yes, I am connected to the Internet and it even shows this on My Dashboard.  I figure I must have a setting wrong somewhere and I will just come back to it when I get the chance.  I start to put files on the drive, about 280 GB in the last few days alone.  I am coming up on a business trip, so I figure I will do a little research and try and figure out this problem before I fly out so that I will be able to pull files off my drive while I am out of the country.  I get nowhere fast trying to read through the mountain of different instructions listed on WD's website.  I call the "Concierge Service" number that came on the box...Concierge Service...hmmmm...if I had to rate this concierge service like a hotel I would have to say it felt more like a cheap Motel 6 at the corner of Compton and Normandy.  After being on hold for thirty minutes, I finally get a hold of an individual.  He tells me the only way to fix the problem is to perform a full factory restore on the drive, erasing all the data I have already backed up.  I asked if there were any other way and he assured me that there was not. Are you kidding me? No questions about settings on my router, drive or computer???  Just perform a factory restore?!? I will be **bleep** if I am going to copy over all of the files, 280GB, I have on the drive back to another drive, which would take approx 16 hrs, perform a factory restore and then take another 16 hrs to copy them back.  How about instead I just never buy another **bleep** WD product ever again and I inform all of my family, friends and business colleagues to follow suit.  Besides, what is a factory restore really going to accomplish.  This was a brand new drive straight from the factory and it didn't work then and I am sure it will not work afterwards,  EVERYONE READING THIS, DO NOT BUY A MY BOOK LIVE DRIVE UNLESS YOU ENJOY HEADACHES!

Honored Contributor
Wizer
Posts: 3,894
Registered: ‎04-04-2011
0

Re: My Book Live 2TB Network Drive Remote Access does not work...

There are other alternatives for remote connection

 

you can try FTP

 

Click the Kudos star to say thank you for helpful posts and be sure to come back and 'Accept as Solution' under options for the post that solved your issue.
Honored Contributor
TonyPh12345
Posts: 23,139
Registered: ‎01-11-2010
0

Re: My Book Live 2TB Network Drive Remote Access does not work...

Did you upgrade the firmware yet?

===Live SMP / Live Hub x2 / Live+ / Live x2 / 24 TBytes of QNAP + WD NAS ===
Frequent Advisor
HalexF
Posts: 35
Registered: ‎08-18-2012
0

Re: My Book Live 2TB Network Drive Remote Access does not work...

So you tried it, it didn't work, you went ahead and filled it with files anyway, expecting it to work without any problems later on? And now you're mad because you have MOVED files to a drive which you KNOW you can't access from the outside? I'm sorry, but that's all on you.

 

Buying products from another manufacturer won't help you in any way whatsoever. You might consider keeping backups of your important files and start approaching your technical devices as you would anything else that you own. I mean, you wouldn't go on a one week vacation with your car if you hear the gearbox making funny noises, right? And you wouldn't start painting your whole house right away, rather start with a small part of it to make sure the colour actually matches what you ordered, right? And you wouldn't let the locksmith leave your house having changed your locks if the key doesn't fit, thinking "it probably just needs a good wiggle, I'll try it later", right?

 

 

Occasional Collector
villabur
Posts: 2
Registered: ‎09-02-2012
0

Re: My Book Live 2TB Network Drive Remote Access does not work...

Tried a firware update.  Firware is already up to date.

Visitor
paulbennett77
Posts: 2
Registered: ‎09-05-2012
0

Re: My Book Live 2TB Network Drive Remote Access does not work...

exact same problem here mate,

 

ive just bought a mybook live 2TB and installed it on my wifi router, all is ok and i can access it no problem from any computer on my network.

2 problems ive got so far are :-

 

1. itunes wont load up my shared music file from NAS, it just constanly says loading

 

2. I try to setup my remote access via the installation CD but it constanly tells be i have an internal server issue and cant do it, these are the 3 main fault codes ive had

     32111 - failed to crete user account

     32102 - internal server error

     30000 - network connectivity issues

 

 

hope you guys can help

 

cheers

Honored Contributor
TonyPh12345
Posts: 23,139
Registered: ‎01-11-2010
0

Re: My Book Live 2TB Network Drive Remote Access does not work...

The installation CD has no bearing on Remote Access.   There's nothing to install for WD 2go.

 

The install CD you have *might* have the MioNET software, but that software is no longer used since Mio was replace with WD 2go in later firmware.

 

===Live SMP / Live Hub x2 / Live+ / Live x2 / 24 TBytes of QNAP + WD NAS ===
Visitor
paulbennett77
Posts: 2
Registered: ‎09-05-2012
0

Re: My Book Live 2TB Network Drive Remote Access does not work...

ive managed to sort out the constant error msgs from setting up the remote access by doing a full factory reset from the WD dashboard, all works like a dream now!!

 

Still got the itunes issue though, just shows as 'downloading' on the main screen.

 

any advice would be great but please be aware im a complete novice at this so step by step instructions & explanations would be great.

 

cheers

Occasional Visitor
draz63
Posts: 1
Registered: ‎09-20-2012
0

Re: My Book Live 2TB Network Drive Remote Access does not work...

Hi

Dont know if this is any help. I set MyBook Networkmode as Static and applied an IP. Found the MyBook on my router an did the same - static and (same) IP. Result = no internet access. Kept the static settings on my router and changed the Networkmode setting on MyBook to DHCP. Bingo = internet access good

Advisor
John159
Posts: 20
Registered: ‎09-18-2012
0

Re: My Book Live 2TB Network Drive Remote Access does not work...

Interesting comment draz63 ... possibly, this was the fault I hit as well.

 

I had fixed IP in MBL; noticed that I had no Internet Access; couldn't fathom out why, so in the end I did a factory reset after which Internet access good .... however, what I haven't done YET is to set to Static IP within MBL, only in router.

So possibly I had the same issue, but thought it was a general corruption ... certainly not going to touch the DHCP setting now in case I break it again!

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