Hi: I had one album that was .m4a purchased files on my my book live and my tivoli could not access those files. fair enough. But I converted them to .mp3 and then put those files in the same place and deleted the the old .m4a files.
Now, when I try to access those files by going “Genre > artist” I get “unavailable, retry”. When I search for the artist’s name I was getting three different versions of the artist, two of which would return “unavailable, retry” , one of which gets me to the actual music files.
So they’re there and play-able, and the search function ultimately returns them but there are these “ghost” entries of the old music files that are stuck in the “genre > artist” architecture. how do I eliminate those? I’ve tried rescanning the library via the dashboard. Do I have to rebuild the library?
So, I got off the phone with phone support, they kindly told me to delete the artist on the mybooklive, recopy the files to it and then do a rescan, not a rebuild. Did that, didn’t work. Should I try a rebuild?
Sorry: I should say, I’m using the DNLA server, not the twonky server. I was just wondering if this is a problem that has also exxisted with the Twonky server.