Do not do a factory restore, you will lose all your data. All you need to do is find the latest firmware file from WD. I know it exists because i did simliar with my MBL Duo one month ago. You are going to have to look for it then download it to your PC. Then update the firmware manually via the dashboard. It doesn’t matter if dashboard says your firmware is up to date, you need to overwrite the old firmware just as a precaution to get your MBL back to a base state.
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