Incredibly Slow Access problems!

WD Legacy Products My Book Live
1

Hi guys,

Seen similair posts before but had no luck with any soluions, so here goes !!

running a 2Tb mybook live, bought 3 months ago. from the start IVe had very slow access speeds, and lroblems seem to be getting worse. ive got a wired powerline network on cat6 cables and a 1gb switch. everything on the network runs fine except the wd mybook.

at first it seemed to be streaming issues, the odd bit of lag and latency, but now its everything - even the dashboard can take several minutes to come up.

i even installed serviio via ssh to see if it would sort it out but its made no difference.  im accessing via mac running osx  mavericks, but even access via mobile devices struggles to bring up even the dshboard

ive tried turning off remote access, ive checked to ensure ssh was turned off after i installed serviio… if anything the whole system seems to be getting even slower.

any ideas ??!!!

Clipboard copy from “top” shows :-

Cpu(s): 83.5%us, 11.2%sy,  4.3%ni,  0.0%id,  0.3%wa,  0.0%hi,  0.7%si,  0.0%st

Mem:    253632k total,   251136k used,     2496k free,    19456k buffers

Swap:   500608k total,    72512k used,   428096k free,    76032k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND           

 4131 serviio   20   0  653m  32m 6336 S 76.4 13.0   0:52.46 java               

 4619 root      20   0 34880 6592 3392 S 10.6  2.6   0:09.59 dms_smm            

 4876 root      39  19  6720 4160 1920 D  3.9  1.6   0:01.42 ls                 

 4289 nobody     5 -15 23296 4864 2816 D  1.3  1.9   0:01.39 afpd               

 5183 root       4 -16  5056 3136 2304 S  1.3  1.2   0:00.04 getCurrentFirmw    

 4877 root      39  19  4480 1920 1408 S  1.0  0.8   0:00.13 awk                

 4878 root      39  19  3776 1792 1344 S  1.0  0.7   0:00.14 tally              

 5120 root      20   0  5056 3520 2368 R  0.6  1.4   0:00.16 top                

 5164 root      39  19  6976 4480 3200 S  0.6  1.8   0:00.06 getRunLevel.pl     

  153 root      20   0     0    0    0 S  0.3  0.0   0:00.26 kswapd0            

 4108 root       5 -15 49664 3712 2880 S  0.3  1.5   0:00.04 smbd               

 5039 root      30  10 11712 7104 3456 S  0.3  2.8   0:01.11 mediacrawler       

 5188 root      39  19  5568 3776 2752 S  0.3  1.5   0:00.01 sh                 

    1 root      20   0  4352 2112 1728 S  0.0  0.8   0:00.92 init               

    2 root      20   0     0    0    0 S  0.0  0.0   0:00.00 kthreadd           

    3 root      20   0     0    0    0 S  0.0  0.0   0:00.00 ksoftirqd/0        

    4 root      RT   0     0    0    0 S  0.0  0.0   0:00.00 watchdog/0 

2

Well, the TOP report shows that Serviio is consuming ~80% of your CPU.

Hard to know what was happening before since Serviio isn’t supposed to be there…

3

Without Java/Serviio :-

top - 02:47:55 up 10 days, 14:38,  1 user,  load average: 5.14, 5.12, 5.18

Tasks:  95 total,   1 running,  94 sleeping,   0 stopped,   0 zombie

Cpu(s): 85.8%us,  6.3%sy,  2.6%ni,  0.0%id,  3.3%wa,  0.3%hi,  1.7%si,  0.0%st

Mem:    253632k total,   251072k used,     2560k free,    44736k buffers

Swap:   500608k total,   129024k used,   371584k free,    68928k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND           

 4619 root      20   0 39296 9024 3776 S 78.4  3.6   1905:55 dms_smm            

20497 Paul       5 -15 27392 6912 2048 D  4.3  2.7  57:54.09 afpd               

 5039 root      30  10 16448 7616 2560 S  3.0  3.0  79:19.91 mediacrawler       

 3482 root      20   0  5056 3520 2368 R  0.7  1.4   0:00.05 top                

27001 root       5 -15 27264 5696 5056 S  0.7  2.2   2:22.36 cnid_dbd           

  153 root      20   0     0    0    0 S  0.3  0.0  11:37.81 kswapd0            

 2142 root      20   0 31616 2816 1792 S  0.3  1.1   6:07.93 rsyslogd           

 3230 www-data   4 -16  111m  17m  10m D  0.3  6.9   4:47.80 apache2            

    1 root      20   0  4352 1152  832 S  0.0  0.5   0:04.34 init               

    2 root      20   0     0    0    0 S  0.0  0.0   0:00.00 kthreadd           

    3 root      20   0     0    0    0 S  0.0  0.0   0:02.77 ksoftirqd/0        

    4 root      RT   0     0    0    0 S  0.0  0.0   0:00.00 watchdog/0         

    5 root      20   0     0    0    0 S  0.0  0.0   0:00.04 events/0           

    6 root      20   0     0    0    0 S  0.0  0.0   0:00.01 khelper            

    9 root      20   0     0    0    0 S  0.0  0.0   0:00.00 async/mgr          

   89 root      20   0     0    0    0 S  0.0  0.0   0:00.00 sync_supers        

   91 root      20   0     0    0    0 S  0.0  0.0   0:00.00 bdi-defaul

4

dms_smm is the media server process.

You could try shutting off media serving on the shares and see if it improves.

(I usually shut it down before doing any extensive file moves / copies / etc, and then turn it back on when I’m done.)

1 Like
5

is the DMS-SMM process only used by the MyPlay media server ?  If so, could I still run the serviio server without it or is it dependant ?

6

MyPlay? Not sure what that is.

dms_smm is the built-in WD DLNA server.