I cannot log into wd2g and access my drives. It accepts the passwords, and then briefly shows the word “shares,” but then the website redirects to the Oracle JDK page (without any error message or otherwise telling me what is going on.
I found an older thread that listed this exact same error a couple of years ago. It suggested doublechecking the java version.
I’ve verified I have the most recent java edition and that no old versions are installed.
I’ve had the same problem for months. I called tech support and was told (1) MS .net framework must be updated to 4.5.1 or higher, and (2) most current version of Java. As I knew, I had most current versions of both installed on my win 7 machine. Still same issue.
Using WD My Cloud desktop app is not a solution. It won’t mount the share as a drive, as wd2go will (or used to).
Switiching browsers is a ham-fisted workaround. IE is obviously used by most so should be functional.
There is another KB article that suggests lowering Java security to medium, which I did and which makes no difference.
I appreciate the assistance, but maybe my issue wasn’t clear. I’m not technical, just a consumer user. My MyBookLive isn’t on this network (it is sitting at home on my home network, I’m now at work on my work network). wd2go pulled it in. But mycloud doesn’t (it just opens a window that I can drag/drop to).
Same issue here (see my post above). I am running most current version of Java (7 update 67), and most current version of .NET framework. (4.5.1) and doesn’t change a thing. No Java problems on any other websites, and I confirmed it is installed and running correctly. I also ran down the Java help page on confirming running correctly. It appears WD’s best solution is knowledge base article 11387, which basically says (for Windows users) update and set Java security to “medium”. Did this and no change: continues to redirect to Java.com. Article 11387 acknowledges this is a known problem, so I would appreciate WD getting on a real solution. WD Desktop app is certainly nice for accessing my files when I’m on a different network, but is useless to mount my MyBookLive as a drive remotely.
On the PC running windows 7, Java version 7 67. The problem occurs using IE and firefox on the PC. The same problem occurs when using a Sony Android table and a Sony Xperia Z android phone.