Error 31655 while generating code for the mobile device on MyBookLive

Hi! 

I bought a 2T MyBookLive. I already updated it to the latest firmware version, but in the configuration I get this problem while i’m trying to generate the code to enable users for mobile access:

“31655 - Errore durante la generazione del codice per il dispositivo mobile: utente non autorizzato ad accedere a una risorsa. Riprovare.”

in english:

“31655 - Error during code generation for mobile device: unauthorized user to access a resource. Try Again.”

Someone can help me!? It depends of the router’s configuration?

Thank you for your help!

31xxx error messages are usually fixed with a factory reset, if that doesn’t work then call WD.