While I understand you’d rather have a more direct response able to directly and conveniently address the issue you are experiencing without resolving to a factory reset (Which indeed corrects system-level errors within the WD My Book Live OS) or advanced procedures such as a firmware rollback, there are times when the possibility of a device problem should be explored. Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.
To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en
Regards,
