01-20-2013 07:18 AM
I do not see my network drive in Smartware so I can setup backup. I recently upgraded my router. I can connect to the drive and see my files and everything. WD link also does not see the drive. I can connect directly wirelessly and change settings on the drive. Lastest firmare is intalled on drive. All I see on home screen of Smartware is my Computer.
01-20-2013 07:28 AM
I am having the exact same problem. Friday evening everything was fine. Saturday...poof...can't access My Book Live Dashboard, and WD Smartware does not recognize MBL. However, I still can access files/folders on the drive itself. Just cannot see drive to perform backup or recovery.
01-23-2013 06:12 PM - edited 01-23-2013 06:13 PM
I figured it out. just unplug your drive and reboot it. If it does not work, try discovering it again. my software saw the drive once it came back online. I did try a couple of times with the plug, so try more than once. Also make sure you have lastest jave installed, that is what tech support told me. I don't think that was any part of the problem though since it worked before i updated it.