Do NOT update firmware

[nospammers]

I agree that the problem is in the updating process.  But to say there is no problem just because it worked for you is a bit naive.  More than one of us has encountered it and after several hours online with WD yesterday they are sending me a new drive to replace the one damaged by the update process.  I'm glad it worked for some of you, but that doesn't change the reality that it did not work for others.

[richUK]

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nospammers wrote:

I agree that the problem is in the updating process.  But to say there is no problem just because it worked for you is a bit naive.  More than one of us has encountered it and after several hours online with WD yesterday they are sending me a new drive to replace the one damaged by the update process.  I'm glad it worked for some of you, but that doesn't change the reality that it did not work for others.

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I did not say that there was no problem. I did say that there was no problem with it after it was installed. Your problem has only been with updating and my reply does say that I agree. No doubt your new drive will have the latest firmware installed and you will see that once installed it works perfectly.

[nospammers]

Yes, that would make sense since I already agreed the problem was with the updating process.

[unamatrix_one]

Hi I have just made a post about this firmware update I have done it and now my monitor software has gone from good to bad also the green rings have stopped moving also the software on my task bar is not saying if the temp. Is OK it just says unknown but I know there is no fault if the network drive, everything was working fine until the upgrade and it took longer than normal. I can access the drive through my browser and through "my computer" with no problems so I would think that WD should release a fix for this also my light has gone white and no longer on green when in use and also no longer go to the blue light when nothing is using it.

[richUK]

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unamatrix_one wrote:

Hi I have just made a post about this firmware update I have done it and now my monitor software has gone from good to bad also the green rings have stopped moving also the software on my task bar is not saying if the temp. Is OK it just says unknown but I know there is no fault if the network drive, everything was working fine until the upgrade and it took longer than normal. I can access the drive through my browser and through "my computer" with no problems so I would think that WD should release a fix for this also my light has gone white and no longer on green when in use and also no longer go to the blue light when nothing is using it.

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What version is the firmware on your mybooklive?

Did you reboot your computer and did you reboot mybooklive (remove power and then reconnect)

[nospammers]

The replacement drive just arrived--with version 01.02.03 of the firmware, and an immediate alert that an update was available.  (That's not surprising since the update is new and the drive was manufactured and loaded in the past.)  Since the drive was working fine before I did the update, I'm probably not going to mess with this one.  Just out of curiosity... for those who updated successfully, did you do so via the link in the alert, or did you do so through the Settings / Updates link?  I know they should both point to the exact same update code, but...

[TonyPh12345]

I clicked the alert to update mine...

[ann77]

I think thats the way to go for updating the firmware.

What I did was go into the settings and then checked for updates for firmware from there. I think that messed up the MBL for me. Maybe WD should put out a note saying that instead of updating the firmware from the settings page,  people should wait for an alert about new firmware to acutally update their MBL.

Well as for my MBL I sent my system log  and I waiting for feedback from WD about a fix for it. Hoping they'll come up with a solution soon or else the drive is going back.

[nospammers]

Sorry to mess up the pattern, but I clicked on the alert for my update which led to all of this.  Looks like it doesn't make any difference.  Something else I'm wondering, though... I ran it from the Firefox browser on a 64-bit Mac running Java SE 6 (v. 1.6.0_22-b04-307).  Is it possible that the difference between working and not working is the version of Java running the update script?

I'll leave the rest of the diagnostic work to WD, but my curiosity wouldn't let me just let it drop...

[richUK]

I ran it via quick view which appears in the bottom notification area. The quick view box tells you there is new firmware and you click on the update link and the mybooklive takes over and updates itself. The good thing is that there are no 'doomsday' onscreen warnings.