Cannot access settings within 'my book live' dashboard on Mac osx 10.6.8, but can on Windows xp

HI

Does anyone know why all of a sudden i cannot access the settings area or change access rights to my shares on ‘my book live’ 2TB on mac osx. I have a windows PC - downloaded the software for that this morning, and all works fine on that.

I un installed the software on my Mac and re installed, but still no luck.
I can log into the dashboard but cant do anything other than create new users.

The obvious thing to try would be to update the firmware but of course that is within the settings, which i cannot access, and the WD website says manual upgrade is not possible at the moment. Ive also tried to update the mac osx software itself, but am up to date apparently (I am running snow leopard by the way)
ive attached a couple of screen shots of the problem.

Thank you in advance to anyone that can help.

https://dl.dropboxusercontent.com/u/46133872/Screen%20shot%202013-12-14%20at%2010.39.55.png

https://dl.dropboxusercontent.com/u/46133872/Screen%20shot%202013-12-14%20at%2010.40.19.png

Hello Domestos31, have you tried updating the firmware from the Windows PC? If that doesn’t work you can try doing a power cycle.

+1 for this issue.

Staff, can you please suggest something other than power cycle or connect to PC?

I do not have a PC, I have tried power cycle. Cannot access dashboard - why?

My MBLD is brand new out of the wrapping today - installed fine, can see “Public”, but cannot access dashboard. For the product to fail right out of the box is pretty unnacceptable.

This is a forum (users help other users) and even though some WD staff comes in here to answer questions sometimes, it is not an official channel for support.

Now, dashboard is accessed via http. It makes no difference if you hace Windows, Mac OS X or Linux.

Since you can conncect to dashboard (http) via the PC, there is something different at the Mac, not in MBL.

I would suggest you try to open it via its IP address vs name. Also, make sure both machines belong to the same LAN.

Also try a different browser see if you get different results.