I have been searching, but have not found this same problem I have been having, or any help, so I’ll try to explain here.
I have been using the MBL for a few years with no problems, setup a new Win 8.1 Laptop last month, all has been working fine, until this past Thursday.
This is what I am facing now:
MBL is recognized on the network, Static IP (confirmed no conflict)
The MBL dashboard functions no problem, indicates 137gb of 992 used
When click on the Public Folder (where all my files are), in either Win Explorer or when trying to Map A Drive, it gives the “Windows cannot access \MYBOOKLIVE\Public” network error, with the error code of 0x80070043 “The network name cannot be found”
I have tried:
Updating MBL firmware, which was up to date already
resetting the MBL
adding a password to the MBL through the dashboard
Netbios over TCP/IP is enabled
MBL has static IP, tried dynamic as well
removed the LAN in Device Manager and then reinstalled it.
tried it with all Anti-Viruses off totally (Trend Micro)
router firmware upgraded (E1200)
There have been no new programs installed recently and everything is up to date.
I am at a total loss right now and need help bad. I have already sent a log to WD help, hope to hear back soon.
I also found this intersting, while in the Dashboard, you’ll see at the bottom the overall drive shows 137gb of 992gb used, but the Public Share where all my files are says 0mb / 992gb:
It is the same for ALL the shares. I even created a new share last night, it showed up in WIn Explorer, but gave the same error when trying to connect.
I’d like to know how long it takes as well. I submitted two support requests first thing Monday morning. They say they try to get back to you within 24 hours; it’s been over 72. After some period of time can I call them without being charged? They really shouldn’t set an expectation if they can’t come close to meeting it. Overpromising and Underdelivering is a terrible way to conduct customer relationship management.
drrhythm2, i submitted my ticket Sunday evening, no response yet. After submission it said their GOAL is to contact me within one business day. It’s now Thursday morning…
I am still scouring the net, I have found people with similar problems, but no solution that has worked for me.
TonyPH12345, I will try that once I get home tonight.
Did it seem odd to you that the dashboard shows the data, but the Public share doesn’t indicate there is anything in it? i.e. 0mb/992gb. It used to show the 127gb/992gb.
I suppose I could just try to RMA it, but for some reason on my RMA page the option to have them send me a new one first isn’t there, and the last thing I want to do is send my drive away into the ether and wait two months for it to hopefully be fixed and sent back to me.