Cannot access WD2Go remotely

Just set up my My Book Live and mobile access configured fine, connects OK to my Macbook.

But if I try web access, I cannot see any files. Ports are all set up and when I access the WD2Go.com site, I get Java started up (tried in Safari, Chrome and Firefox). My Share is shown, I click on that then get an icon showing my Public folder (so it’s clearly connecting) but then nothing. I double-click on the Public icon and nothing happens at all. Is it supposed to cascade down in a tree formation or just open another page with my sub-folders and files? It’s as if the buttons/options aren’t clickable.

Any ideas folks?

Go to the dashboard > Remote Access > Advance > rebuild WD 2Go Server

Let me know the outcome

edm73 wrote:

… I double-click on the Public icon and nothing happens at all. Is it supposed to cascade down in a tree formation or just open another page with my sub-folders and files?

No, don’t double click anything.

SINGLE click the button that says “+ Open in Explorer.”

I encountered the same problem as you had. I managed to solve the issue as follows:

  1. Turn on SSL and TLS on the  IE internet options/advanced/Security

  2. Unmark ‘Use automatic configuration script’ on the IE internet options/connections/LAN settings