I bought a WD mybooklive 1tb, saved my work and personal files from the computer on it.
My computer crashed and now does not work (it was playing up, which was why I got the device to start with), now I need to access my work but cannot remember password to the device, is there any way to get this sorted? I know my login details to see the device but i can’t get into the device, and at the moment it is showing as being offline? the light is on, the internet cable is also connected.
Realy worried as I need my work file like yesterday, Did email CS before computer crashed as it was asking for a password to get into the computer but I didn’t have any password on the PC - but no response.
I can’t access mybooklive either. It use to show up with all my other drives. Now it’s not. I don’t know. I may have made it a private share because when I go into wd smartware, it asks for logon credentials. I have tried all kinds of user id and passwords and nothing is working. It’s saying the network path not found. Mybooklive shows up under the network folder. I don’t think it use to be there. As a result, I’ve discovered that nothing has been backed up since July.
I think I tried my hand at setting up a home network which caused all these problems. Everything I have read says that I will have to wipe the drive clean and start all over which I really don’t want to do.
How can I take it off of private share? Or find the path to logon?
I just unplugged the drive and it shows up where it is suppose to and finally backing up. When the back up is done, I will restart the computer to see if it stays that way.
