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Advisor
jstrathman
Posts: 13
Registered: ‎12-04-2011
0

Re: Can not longer access mybooklive/UI/#

Nope. Call support and have them send you a re-certified drive. Make sure you ask for a pre-paid shipping label (not just the reduced rate mailing label that you still have to pay for) to send your current drive back.
Occasional Visitor
WL666
Posts: 2
Registered: ‎01-02-2012
0

Re: I can access mybooklive

All, 

 

The instructions below sent to me by the WD tech support worked for me. I hope it helps!!

 


In order to see if you are able to map the drive, please download the following program -> WD Link. See below how to use this to be able to MAP the drive on your Windows 7 computer. It could be that WD Link does not see the drive, this can be due to an anti-virus. If you are able to shortly shut the anti-virus down and see if the drive comes up then, please do so.

Answer Title: Installing WD Link in Windows
Answer Link: http://wdc.custhelp.com/app/answers/detail/a_id/8572

Answer Title: Mapping a drive letter on a WD Network hard drive using WD Link
Answer Link: http://wdc.custhelp.com/app/answers/detail/a_id/8573

If this does not work, please map the drive manually on the Windows 7 Computer.


Manual Mapping

- Right-click on Computer (Under Windows XP this will be My Computer).

- Click on Map Network Drive.

- Under Drive choose the letter that you want it to have in My Computer.

- Under Folder click on Browse and find the folder that you want to map or type the UNC path (using the format \\Drive\Share) to the drive. For example, if the share is called Secrets, and your drive is called MyNAS, you would enter \\MyNAS\Secrets (or type \\mybooklive\public or \\ipaddress\pubic

good luck!!!

Advisor
jstrathman
Posts: 13
Registered: ‎12-04-2011
0

Re: I can access mybooklive

Yes, that works to access the drive. It does not fix the ability to use the UI to create public/private shares, setup users, or create remote access for WD mobile apps.
Regular Visitor
ncsneto
Posts: 2
Registered: ‎01-02-2012
0

Re: Can not longer access mybooklive/UI/#

Would be more easy if wdc release a program that allow acess to the system. Is not possible that change the unit is the only solution. I Would like to know by the wdc team if they are working to give us an solution or the suggestion to change the unit is the unic way out.
Frequent Visitor
smraj
Posts: 2
Registered: ‎01-09-2012
0

Re: Can not longer access mybooklive/UI/#

Hi Guys,

   I am new to this forum also to this Network Drive. I got it few weeks back and didnt uset it at all. Just took it out of the box not and connected. First time I saw that UI and then I see the notice to udpate the firmware " Unfortunately" I have accepted to udpated it.

 

 Since then, I lost my access to that UI and no way, no clue how to set it up.

 

Can someone in the forum or from WD help me please ?

 

Is that issue fixed at all? Any new firmware released after that ? Its been long time since this message someone posted in the forum ? PLEASE help !!!!

 

Thanks
Raj 

Honored Contributor
Myron
Posts: 1,647
Registered: ‎05-01-2011
0

Re: Can not longer access mybooklive/UI/#

Rej, very simple. If you can take it back to the shop for an exchange or refund then do so otherwise arrange an RMA with Western Digital.

Advisor
jstrathman
Posts: 13
Registered: ‎12-04-2011
0

Re: Can not longer access mybooklive/UI/#

Raj, your only solution is to contact WD support by phone and exchange the drive for a re-certified drive. Unless you enabled SSH before you installed the firmware upgrade, this is the only solution because the UI files were not copied / made available on your drive after the firmware was installed.
Occasional Advisor
norm43
Posts: 8
Registered: ‎01-09-2012
0

Re: Can not longer access mybooklive/UI/#

Same issue here...  Did the update provided by WD and bricked my MBL.....  I can still access the files, and can actually shut it down using WD smartware, but in no way can I get to the dashboard...  only a white blank screen in firefox...

 

Hopefully WD is working on a way to fix this without having to send my drive in for a refurbished replacement...  I bought new and only a new one is acceptable, as that's what I paid for...

 

Norm...

Frequent Visitor
smraj
Posts: 2
Registered: ‎01-09-2012
0

Re: Can not longer access mybooklive/UI/#

oooopss...I am also in this trap now..C'mon WD...do something. 

 

But exchange for a re-certified unit is not acceptable at all..NO WAY..

 

Why cant they fix it then ? I mean atleast is that possible to rollback to the previous version of the firmware ? Such a big company released the firmware without testing ? And no one had sued them yet ? Atleast no one bother to fix this issue from WD so far ? Shame on them ...

 

 Guys, anyoen from WD , can you speak up please ????

 

Atleast help us to roll back to the previous firmware until you fix this issue . What say ?

 

Thanks
Raj 

Advisor
jstrathman
Posts: 13
Registered: ‎12-04-2011
0

Re: Can not longer access mybooklive/UI/#

With the UI gone, there's no way to roll back the firmware since the UI is what handles firmware installations. Also, it appears there is no hard reset (ie. a mechanism to push the reset button for X number if seconds to force a hard or factory reset). Thus, your options are to return it to the store if it's new enough or exchange it for a re-certified unit. I received my decertified unit and it works fine - just like new - but will never perform another firmware update.
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