Philgo - couldn’t agree more. Knowing that there was some sort of issue with the firmware upgrade is something I understand can happen, especially considering all the systems and configuration differences we all have. I think what ticks me off the most, other than not having a hard reset without loss of data, is the lack of service from WD - getting re-certified drives sent to us instead of new, when you receive the re-certified drive it’s not even on the latest firmware so everyone is scared to download the newest firmware, and I have to pay to send the bricked drive back. None of that has anything to do with the tech guys working in the trenches to find issues, repair them, and improve their future firmware. Instead, it has everything to do with customer service from WD.
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