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Honored Contributor
Myron
Posts: 1,650
Registered: ‎05-01-2011
0

Re: Can not longer access mybooklive/UI/#

Thing is, setting the DNS setting on the computers or to the router to `8.8.8.8` does not make sense to me, but I seen others advising this so no harm in trying. Everything on my network is gets the network parameters from the router's DHCP service.

 

If it's not your equipment and/or network then it's an internal software fault within the MyBook Live and, unfortunatly for Western Digital, their development team have misses something and as such Western Digital's responsibility.

 

Check their terms and conditions of the warranty, etc....

Occasional Visitor
MJN33JJ
Posts: 1
Registered: ‎12-12-2011
0

Re: Can not longer access mybooklive/UI/#

I too am having the same problem. 

Advisor
rubenrubio
Posts: 22
Registered: ‎09-04-2011
0

Re: Can not longer access mybooklive/UI/#

Ihave the same problem, I tryed all the solutions thath y read before, but nothing works, I think how we can apply the new firmware if this futhercome sove this problem?. Anybody try this:

 

http://mybookworld.wikidot.com/forum/t-307650#post-1003066

 

 and works? how can I do????

 Sorry for my English. In the Spanish forum no have solutions!!!

Honored Contributor
Myron
Posts: 1,650
Registered: ‎05-01-2011
0

Re: Can not longer access mybooklive/UI/#

Interesting...  I have tried to take a copy of important configuration files and other files and while FileZilla was taking copied of files, it encountered errors only within `/etc/apache2/mods-available`.

 

Error:	Directory /etc/apache2/mods-available/negotiation.conf: no such file or directory
Error:	Failed to retrieve directory listing

 Yet I telnet to the NAS and for sure it's a file and it's contents is . . .

<IfModule mod_negotiation.c>
#
# LanguagePriority allows you to give precedence to some languages
# in case of a tie during content negotiation.
#
# Just list the languages in decreasing order of preference. We have
# more or less alphabetized them here. You probably want to change this.
#
LanguagePriority en ca cs da de el eo es et fr he hr it ja ko ltz nl nn no pl pt pt-BR ru sv tr zh-CN zh-TW

#
# ForceLanguagePriority allows you to serve a result page rather than
# MULTIPLE CHOICES (Prefer) [in case of a tie] or NOT ACCEPTABLE (Fallback)
# [in case no accepted languages matched the available variants]
#
ForceLanguagePriority Prefer Fallback

</IfModule>

 It's not the content that's the issue. It is why has thid file, and an number of others, been misidentified as directories? All within a directory that the Apache2 web server used and . . . .

 

. . . there have been many complaints that thre Dashboard UI fails!  Could these two issues be linked in some way?

Frequent Visitor
gianseo
Posts: 1
Registered: ‎09-02-2011
0

Re: Can not longer access mybooklive/UI/#

I'm having the same issue; the workaround I found is opening wdlive.local/UI/ssh


Advisor
jstrathman
Posts: 13
Registered: ‎12-04-2011
0

Re: Can not longer access mybooklive/UI/#

After spending 2 hours on the phone with WD support, they ran me through a number of things "they heard might fix the issue,"  such as installing the latest version of Flash and Java (because that has everything to do with the fact that I cannot get to http://MyBookDied/UI!!!)  In the end, the firmware update did not load all the files to the UI directory correctly.  There is no way to revert back to an older version of the firmware. 

 

Like many other posters, I was informed that they could send me a re-certified unit which I just received.  Funny enough, upon opening the drive WD sent me, it does not have the latest firmware and immediately prompted me to download and install it!  Instead of going through the hassle, I will quietly sit in the dark and use the old firmware for as long as the drive runs and will never upgrade the device (or buy another WD product again).

 

To top it off, I have to pay to ship my old drive back within 30 days of receiving the re-certified unit and I only receive the warranty left from the old drive.

 

To Tony the WD moderator, I am sure Hitachi, Fujitsu, or Seagate is hiring.  Good luck.

Valued Contributor
cman548
Posts: 413
Registered: ‎01-13-2011
0

Re: Can not longer access mybooklive/UI/#

when you updated the FW that bricked your Dashboard, was that an "over the internet" update, or did you download the file to your desktop then install manually?

Advisor
rubenrubio
Posts: 22
Registered: ‎09-04-2011
0

Re: Can not longer access mybooklive/UI/#

I install over the internet!!:smileymad:

Advisor
jstrathman
Posts: 13
Registered: ‎12-04-2011
0

Re: Can not longer access mybooklive/UI/#

I ran it from the Internet.
Advisor
rubenrubio
Posts: 22
Registered: ‎09-04-2011
0

Re: Can not longer access mybooklive/UI/#

Hi but how can you Update if can't acces to the UI??

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