31106 upgrade not successful

First, I tried upgrading to the latest firmware through the Dashboard UI.  The page always froze at “Downloading: 100%”.  One time, I even left it at that state for 8 hours.  When I power off and power on the device, the firmware is still at the old version.

Now, I found the latest .deb firmware file from the forums.  When I try to install from the UI using the downloaded .deb file, I get this error: 31106 upgrade not successful.

Help!

Hello and welcome,

Try disconnecting the My Book Live power cable for 15 seconds. If the problem continues you can also try pressing the reset button on the back for 4 seconds. Another thing you can do, is backup all your important files and do a factory restore. Check page 69 of the manual for more information.

http://www.wdc.com/wdproducts/library/UM/ENG/4779-705058.pdf#page=74