2TB MyBook Live not Connecting

My 2TB MyBook Live is not connecting…

When I plug in the power cable I get a blue light then it flashes to orange, the to blue again and it does this for hours. Before the light goes out. I can feel the HD rotating in the enclosure but I’m unable to get the drive to connect to the network.

I HAVE DONE THE FOLLOWING:

  • Press the Reset button at the back of the drive
  • Tried different ports on the router
  • Changed the ethernet cable
  • Plugged the drive directly into a wall socket
  • Attempted to connect to the drive from another device
  • Connected the drive directly to the ethernet port on the computer

And the results are all the same… WHAT DO I DO?

Not sure what else can be done

looks faulty to me but you can contact support to see if there’s anything else that can be done