you got Kudos from me. =) I returned mine and got another one from a retail store. The 2nd one is behaving, but as soon as it acts up it is going to go back to the store. I would spend more time with their customer “support” but I don’t have time to troubleshoot products for them. When you release to retail you better make sure you have all the bugs worked out.
This probably costs WD more money than giving me a refurbished, so the logic here is, the more money it costs them, they quicker they will be to fix the problem. if there is not financial incentive to fix a problem, corporate americe will not invest the $$ to fix the problem. i am corporate America, I know how it works. 
