Another day wasted. As noted above, I had to start all over. I got to 4.2 GB and then the hourly Smartware crash left the system unable to even see the WD MyCloud so I had to manual reboot the MyCloud device. After that, I could see the MyCloud device (through Windows Explorer and the MyCloud software), but Smartware couldn’t (ie. “Backup and Retrieve” greyed out). So I may have spoken to soon. Shutting off the Firewall (which is still shutoff) does not necessarily solve this problem in all cases.
I’ll try calling WD Customer Suport for the 5th time tomorrow and see what new ideas they have.
