Not all users can login

I created multiple user accounts on my Live Book Duo. Each with a different set of maps they can access. However some people can login to the private maps, some can’t. I (admin) for instance cannot login to access the private maps via the explorer. Connection with the Live Book Duo are ok since I can connect to it through my browser.

I tried a hard reset, didn’t work.

I tried chaning my password and loggin in with that, didn’t work.

Anyone knows what I can do?

Hello, it is recommend to use the admin account only for dashboard settings, try creating a separate user for yourself and verify if the problems continue to happen.