New folders not appearing on iPad apps for Mybookliveduo

Hello Mybookliveduo community

I have encountered a curious problem: Three days ago I added two new folders with photos to the same public space on our Mybookliveduo box in the same way as I always do, yet this time the folders do not appear on any of our three iPad apps. The folders and the photos are certainly there in the right places, amongst a list of 80 folders, which I can open via the hard-wired computer. However, Apple TV can also see these folders (which uses our router). While the iPad apps have always been achingly slow in updating themselves about listing new folders before  -  sometimes taking a few hours to list new folders   -  but this time it has been days.   

Has anyone encountered this and if so, what is the solution (apart from patience)? Secondly, but rhetorically, why do these apps not simply have a manual refresh button?

Tor

Hi, from the My Book dashboard you have the option to go to the media tab and select the option to rescan the Media Library. Check below for the steps. 

How to access the Dashboard on a My Book Live or My Book Live Duo

Manual page 102

http://wdc.com/wdproducts/library/UM/ENG/4779-705058.pdf#page=117

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