New MyBook Duo 4Tb astonishingly slow... I mean, really soul-numbingly slow

I’m new at posting to treads and network lingo on here, but I have to ask.

If an average Mac User is asking for help about a Home Network problem, one in which they aren’t computer savvy enough to fix, do you really think they will understand what all the abbreviations mean?

I also thought the point of having a Mac was that you didn’t have to rely on third party programming and applications; such as Google.  

For those other posts instructing people to write code and files into their Mac OS using CMD prompts, well, come on!  Western Digital and Apple are two of the largest tech companies and manufactures in the world, are you telling me they haven’t writen a patch file for this problem yet?