Mybooklive Duo Smartware - drive locked?

[gw8888]

Has anyone else encountered this? In the smartware when I click on the Mybooklive icon it says the drive is locked and that I need to enter a User Name and Password. However, I never entered a User Name??? Any ideas how to fix this?

Thanks

[Wizer]

smartware gives you the ability to encrypt the drive but I'm not sure this feature works on network drives

are you connecting to a private folder ?

[gw8888]

I have full access to my public folders. This is when you open smartware and you need to click on the image of the mybooklive duo. That image has a lock on it and when clicked, it prompts me for a user name and password. It started to happen about 2 weeks after purchase, and twice the lock has gone away and the drive says it is doing a full backup (from scratch). Then after a few days the lock is back.

Appreciate any thoughts.