Hello,
Make sure the drive is plugged in to a wall outlet, avoid any extension cords, power strips and surge protectors.
Also try again resetting the drive.
If this still not working then I recommend you contact support directly
Hello,
Make sure the drive is plugged in to a wall outlet, avoid any extension cords, power strips and surge protectors.
Also try again resetting the drive.
If this still not working then I recommend you contact support directly